Sales Support Specialist

2 weeks ago

Clearwater, Florida, United States Victor Distributing Co Full time
Job Overview

The Sales Support Specialist will assist clients in purchasing products at the service counter. This role involves collaboration with customers, management, and warehouse staff to ensure orders are processed efficiently. The primary goal is to deliver exceptional service to our clientele while identifying opportunities for additional sales. Candidates with HVAC experience are encouraged to apply, and competitive compensation will be offered based on experience. Background knowledge in controls or equipment is advantageous.

Key Responsibilities:
  • Welcomes and engages with customers.
  • Consults with clients to understand their requirements and preferences regarding products.
  • Collaborates with seasoned technical advisors or experienced personnel to provide detailed explanations of products, aiding customers in selecting the most suitable options.
  • Addresses customer inquiries or escalates them to the appropriate personnel.
  • Retrieves products from the sales area, stockroom, or other inventory locations; places special orders and assists in stocking items as necessary.
  • Processes payments using the store's point-of-sale system and manages returns and exchanges.
  • Performs additional duties as assigned.
Essential Skills and Abilities:
  • Exceptional communication and customer service abilities.
  • Strong active listening skills.
  • Proficient data entry and computer skills.
  • Ability to anticipate customer needs.
  • Capability to operate or quickly learn the store's point-of-sale system.
  • Willingness to acquire knowledge about HVAC products.
Education and Experience:
  • A high school diploma or equivalent is preferred.
  • Prior HVAC installation and service experience is preferred.
  • Experience in a front-counter sales environment is beneficial.
  • On-the-job training will be provided.
Physical Requirements:
  • Extended periods of standing and walking throughout the retail space.
  • Must be able to lift up to 50 pounds.
Company Benefits:
  • Medical, Dental, and Vision Insurance Options
  • Health Savings Account (HSA)
  • Complimentary Life and AD&D Insurance Policy
  • Paid Vacation and Sick Leave Policies
  • 401(k) Retirement Savings Plan
  • Potential for Profit Sharing and Bonuses
  • Employee Discounts through ADP's LifeMart
  • Tuition Reimbursement Program
  • Paid Volunteer Program
  • Paid Holidays
  • Company-sponsored events (e.g., lunches, sports tickets, and more)
Company Mission:

The mission of Victor Distributing Company is to establish successful partnerships with customers, vendors, and, most importantly, our employees. To achieve this goal, we continuously evaluate and enhance our standards to improve the ease and efficiency of doing business. We strive daily to add value and meet the needs of all individuals involved in our daily operations. Our aim is to exceed industry standards by providing the highest level of customer service possible, enhancing business practices and the growth of our industry. Our function is to supply the finest quality products and services to our customers more efficiently and economically than our competitors. By helping our customers perform their jobs better, we ensure their continued business and recommendations to others. You play a vital role in this process, and we aspire to become "Partners in Profit" with everyone we engage with.

Victor Distributing Company is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Victor Distributing Company is dedicated to the full inclusion of all qualified individuals. In line with this commitment, we will take steps to ensure that individuals with disabilities are provided with reasonable accommodations. If a reasonable accommodation is needed to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please reach out to the Human Resource Office.

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