Customer Support Specialist

1 week ago

Clearwater, Florida, United States Frank Winston Crum Insurance Full time
Job Description

Frank Winston Crum Insurance is a leading provider of Workers' Compensation and General Liability policies, offering flexible coverage and payment options to meet the diverse needs of businesses.

As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional customer service to our policyholders, agents, and other stakeholders.

Key Responsibilities:
  1. Provide accurate and timely solutions to customer inquiries, fostering enriched relationships and ensuring customer satisfaction.
  2. Analyze and recommend process improvements, documenting changes and maintaining pre- and post-change documentation.
  3. Assist with general questions, payments, and inquiries regarding policies and commissions, ordering policy audits, and tracking progress.
  4. Organize and file policy documents and information, ensuring accurate and up-to-date records.
  5. Assist with issuing refunds and commission checks, as well as preparing monthly journal entries by gathering claims details and assembling data for review.
  6. Reconcile GAAP and STAT reporting, as well as assist with accounts payable processing and monitoring accounts receivables balances.
Requirements:

To succeed in this role, you will need:

  • Two years of experience in customer service, administrative, or accounting roles.
  • Active use of required technology, including Visio, MS Office Suite, Access, Data Mapping, and Call center software.
  • A Bachelor's degree is preferred, but a High school diploma or equivalent is required.
  • Spanish bilingual skills are essential.
Benefits:

As a valued member of our team, you will enjoy a range of benefits, including:

  • Health Insurance with zero dollar paycheck cost for employee coverage and $225/month for family coverage.
  • Dental and Vision Insurance.
  • Short Term Disability and Term Life Insurance at no cost to the employee.
  • Long Term Disability and Voluntary Term Life Insurance.
  • Supplemental insurance plans, including Accidental, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
  • 401(k) Retirement Plan with 100% employer match up to 4% of employee contributions.
  • Employee Assistance Program at no cost to the employee.
  • Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
  • Health Savings Account funded by Frank Winston Crum Insurance.
  • Paid time off and holiday pay.
  • Education reimbursement up to $5,250 tax-free per calendar year.
  • PTO cash out.
  • Tickets at Work.
  • Access to the Corporate America Family Credit Union.
  • Employee and client referral bonus programs.
  • Paid volunteer time.
About Frank Winston Crum Insurance:

Frank Winston Crum Insurance is a family-owned business-to-business entity since 1981, comprising several companies, including FrankCrum Corporate, FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency. We employ approximately 400 people who serve over 4,000 clients throughout the United States. Our employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity), employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

Our headquarters spans 14 acres and includes a cafe, subsidized for employees, offering made-to-order breakfast, hot lunch options, and dinners that can be ordered to-go at affordable prices. The cafe also hosts monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through employee input, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for over 10 years in a row. We also support several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic.

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