Network Operations Center Specialist

6 days ago


New York, New York, United States NextGen | GTA: A Kelly Telecom Company Full time
Job Summary

We are seeking a highly skilled Network Operations Center Specialist to join our team at NextGen | GTA: A Kelly Telecom Company. As a key member of our Network Operations team, you will be responsible for overseeing the configuration, layout, and maintenance of our entire network infrastructure.

Key Responsibilities
  • Network Configuration and Maintenance: Plan, validate, and deploy network corrective measures as needed to ensure optimal network performance.
  • Network Troubleshooting and Documentation: Provide network troubleshooting documentation and run books for the department to ensure seamless knowledge transfer.
  • Process Improvement: Continuously review all NMS and EMS systems for process improvement opportunities to enhance network efficiency.
  • Customer Interface: Interface directly with customers related to identified chronic issues until resolution, providing timely updates and status.
  • Issue Resolution: Investigate and supply TRRs to customers as requested, working closely with support and vendors to resolve complex network problems.
  • Weekly Ticket Review: Provide weekly ticket review related to all NOC tickets to ensure accuracy and content, driving continuous improvement.
  • Proactive Issue Identification: Provide deep dive analysis through the NMS system to proactively identify network issues, ensuring prompt resolution.
  • Performance Metrics: Provide metrics internal and/or customer-facing to management as requested related to team and network performance, driving business decisions.
  • Change Management: Lead all complex change management activity, providing feedback to management on process and procedural improvement opportunities.
  • Record Keeping: Direct compilation and validation of records and reports concerning network operation and maintenance, ensuring accuracy and completeness.
  • Workload Management: Effectively prioritize workload and alter as needed in the interest of business needs, leading by example and driving core values.
  • Customer Experience: Ensure a quality customer experience through timely issue resolution and proactive communication.
Requirements
  • Network Administration Experience: 5 years of network administration experience with a NOC environment, including monitoring and surveillance.
  • Communication Skills: Excellent written and verbal communication skills, interpersonal and presentation skills.
  • Complex Issue Management: Ability to manage complex issues and drive action items with customers and inter-departments.
  • Collaboration: Ability to promote cross-functional collaboration and teamwork.
  • Supervision: Ability to perform tasks with minimal supervision.
  • Certifications: Certifications in leading networking hardware/software are a plus.
  • Education: Bachelor's degree from an accredited College or University in computer science or related area required, or equivalent work experience in a similar position.


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