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Network Operations Specialist

2 months ago

New York, New York, United States City of New York Full time
About the Role

We are seeking a highly skilled Network Operations Specialist to join our team at the City of New York. As a LAN Service Associate, you will be responsible for ensuring the integrity and efficiency of our Enterprise-wide Agency LAN, which consists of over 100 locations across the five boroughs.

Key Responsibilities:

  • Perform technical diagnostics for LAN software/hardware to ensure efficient operation of the network
  • Monitor the Enterprise-wide LAN to ensure prompt and expedient problem resolution
  • Monitor server logs to verify that all local nodes are available and functioning
  • Provide technical assistance to customer area staff by relaying technical information on the capabilities and limitations of LAN functionality
  • Troubleshoot system issues, opening trouble tickets as needed
  • Instruct or demonstrate to staff and customers the proper, efficient usage and/or installation of highly complex network application software or related program product software
  • Monitor cross-platform connectivity of HRA's Enterprise-wide LAN with other Agency's Local Area Networks, Wide Area Networks, mini-computer networks, and mainframes
  • Assist in the development of highly complex technical recommendations regarding network strategic planning, consolidation, system conversions, and network acquisition needs for the network's growth and upgrade of network devices

Requirements:

  • A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field
  • One year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance, and support, systems programming, data communications, mainframe development, mobile development, web development, and design