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Client Relationship Manager

2 months ago

Houston, Texas, United States GBS - Global Full time
Overview


Explore a realm of opportunities at GBS - Global, where you have the chance to influence the evolution of workplace environments across various sectors.

As an integral part of our organization, you will be the catalyst for positive transformation, assisting clients in cultivating settings where their workforce can excel.

Seize the chance to make a difference, unleash potential, and establish a legacy of extraordinary change.


Your Role in Making an Impact

• Effectively communicate the resources available within GBS to address specific client needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
• Manage complex client accounts and funding types based on your expertise.
• Support the Client Service Cycle with guidance from seasoned team members to ensure a smooth renewal process and maintain client relationships.
• Independently resolve service-related challenges, seeking assistance from more experienced Account Management team members when necessary.
• Utilize GBS resources (Underwriting, Compliance), available tools (Excel, PowerPoint, etc.), established work products, and advanced knowledge (benefits, self-funding, etc.) to enhance efficiency and effectiveness in client deliverables.
• Exhibit strong verbal and written communication skills, demonstrated through effective presentations in client meetings, leading calls, and corresponding via email.
• Develop, nurture, and sustain positive relationships within the branch, with clients, and with vendor partners.
• Maintain proficiency in all GBS professional standards.
• Prepare Requests for Proposals (RFPs), coordinate vendor responses, assist in negotiations, analyze proposal results, and create client presentations.
• Collaborate with team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors, and internal partners.
• Clearly articulate the account management role in client engagement.
• Provide guidance and support to new hires, Account Coordinators, and others in need of assistance.
• Regularly maintain and prioritize a task list.
• Support the local GBS office by completing ad hoc administrative tasks as required.
• Foster innovation and strive for improvement; generate new and practical ideas.
• Keep up-to-date records in the Document Management System (DMS).
• Adhere to GBS processes and office initiatives.
• Engage in training and professional development to deepen your understanding of the insurance industry and GBS processes.
• Uphold the highest ethical standards, promote ethical behavior, and embody The GBS Way.


About You

Qualifications:
• Bachelor’s degree and a minimum of 3 years of experience in client coordination and/or claims management
• OR
• High School diploma with at least 8 years of experience in client coordination and/or claims management.
• Required license.
• Willingness to travel approximately 25% of the time.

Work Traits:
• Exceptional verbal and written communication skills.
• Ability to effectively give and receive constructive feedback.
• Develops professional relationships with internal and external stakeholders.
• Works collaboratively within a team as well as independently, capable of meeting deadlines and delegating when necessary.
• Possesses a basic understanding of general business and financial concepts.
• Understands and can manage the client service cycle and renewal process.
• Capable of handling multiple projects and meeting deadlines appropriately.
• Seeks to understand team and branch goals.
• Actively pursues professional skill development.
• Demonstrates composure, stamina, and resilience under pressure.
• Constantly seeks to enhance personal efficiency, effectiveness, and productivity.
• Appropriately delegates workload to team members, clarifying priorities and following through on commitments.
• Proactively takes on additional responsibilities in support of the team when needed.
• Able to overcome obstacles to meet deadlines.
• Builds knowledge of GBS tools, systems, and shared resources.
• Willing to go the extra mile to achieve results that benefit clients, the branch, and GBS.
• Proactively addresses issues that could impact client retention.
• Able to adapt quickly to various circumstances and change approaches when necessary.


Compensation and Benefits


In addition to a competitive salary, you will be part of great teams and exciting career opportunities, along with a comprehensive range of benefits.

Minimum core benefits include:

  • Medical/dental/vision plans, effective from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Additional benefits include:

  • Digital mental health services
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Health and wellness programs
  • Charitable matching gift program
  • And more...

We value inclusion and diversity as a core part of our business, embedded into the fabric of our organization.

For over 95 years, GBS has committed to sustainability and supporting the communities where we operate.

GBS embraces the diverse identities, experiences, and talents of our employees, enabling us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we fully embody The GBS Way.

GBS believes in equal employment opportunity and prohibits any form of discrimination based on protected characteristics by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Additionally, GBS will make reasonable accommodations for known physical or mental limitations of qualified individuals with disabilities, unless the accommodation would impose an undue hardship on business operations.