Hardware Device Support Manager

2 days ago


Waco, Texas, United States Sharetec Full time
Hardware Device Support Manager

Sharetec is seeking a highly skilled Hardware Device Support Manager to join our Customer Success team. As a key member of our team, you will be responsible for providing exceptional support to our internal and external customers, ensuring the smooth operation of our Windows and Linux-based systems, and leading a high-performing team of technical analysts.

Key Responsibilities:
  • Work with our 3rd party IT services partner to ensure 24/7 operation of systems and implement quick and permanent solutions when problems arise.
  • Lead and support the Hardware (IT) Service Analysts - tiers 1 and 2, providing excellent customer service and support to all users of the Sharetec system, peripherals, and related ancillary products.
  • Collaborate with the team to identify and implement process improvements, ensuring the highest level of service delivery.
  • Develop and maintain strong relationships with internal and external stakeholders, ensuring effective communication and issue resolution.
Requirements:
  • Completed training in computer science, IT, information security, engineering, or similar technical discipline is preferred.
  • A minimum of 1 year IT managerial experience.
  • 4+ years of professional experience building, deploying, and troubleshooting.
  • Strong knowledge and understanding of hardware peripherals, device management, and networks.
  • Strong knowledge and understanding of servers and Windows Operating Systems.
Why Sharetec?

As a rapidly growing company, Sharetec offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing a comprehensive benefits package, including competitive salaries, medical, dental, vision, life, and disability coverage, Paid Time Off (PTO), paid holidays, $1,000 employee referral program, 401(k), and 401(k) matching.

We believe in fostering a positive and inclusive work culture, with regular team-building activities, department and company outings, and a commitment to work-life balance. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

This position is open to candidates residing in the following states: Arizona, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin.



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