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Technical Support Specialist

2 months ago

Waco, Texas, United States NerdsToGo Inc Full time
About NerdsToGo Inc

NerdsToGo Inc is a rapidly growing technology-based service company that provides top-notch white-glove service to residential and small business customers. Our mission is to simplify technology and make it accessible to everyone.

Job Summary

We are seeking a highly skilled MSP Associate - IT Support Specialist to join our team. As a key member of our team, you will provide outsourced IT services to small businesses, focusing on cyber security, data loss prevention, and system monitoring. You will also act as a remote help desk and occasional on-site technician, helping resolve IT questions and issues.

Key Responsibilities
  • Navigate conflict and empathize with customers who are frustrated with their technology
  • Maintain a positive professional attitude with all customers at all times
  • Provide excellent white-glove service with every interaction
  • Respond with urgency to the needs of our small business clients
  • Follow up and follow through with key points and updates when resolving complex issues
  • Act on behalf of the client's business when troubleshooting third-party software issues
  • Assist with MSP marketing efforts and secure new clients
  • Daily management of 10+ small business client needs
Additional Responsibilities
  • Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs
  • PC hardware and software fault isolation and repair
  • Perform data recovery and loss prevention
  • Upgrade and install software
  • Manage virus protection and Spyware/Adware removal
  • Enhance security solutions for home and small business technology
  • Perform network installation and maintenance (wired, wireless, LAN, WAN)
  • Deliver one-on-one training
  • Manage a daily workload of service tickets
Requirements
  • 2 years minimum experience providing technical support
  • Professional, high-energy, customer-oriented work ethic
  • Office suite; Word, Excel, & PowerPoint & Outlook
  • In-depth knowledge of Windows OS (Win 7, 8, 10, 11)
  • Mac and Apple experience
  • Strong knowledge of PC troubleshooting and repair
  • PC imaging and configuration
  • Routers, TCP/IP, WAPs, Wireless, and other networking devices
  • Proficiency with peer-to-peer and client/server network configuration and troubleshooting
  • Spyware / adware removal tools / antivirus programs
  • Teaching with patience and to those with less knowledge on a complex subject
  • Valid driver's license and clean driving record
Why Work with Us
  • Opportunity to join an incredible company that values people and results
  • You have a chance to make a significant contribution on our history-making journey
  • We take fun to another level, are infectiously positive, and truly care about one another
  • Training assistance to grow your technical and soft skills
  • Competitive benefits including performance-based bonuses and payday every Friday
  • So much variety - if you enjoy not doing the same thing every day, you'll absolutely thrive in this role
  • Part-time starting can lead to full-time quickly as the business expands