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Deskside Support Specialist

2 months ago


Waco, Texas, United States Howmet Corporation Full time
About the Role

We are seeking a highly skilled Deskside Support Specialist to join our team at Howmet Corporation. As a key member of our IT department, you will be responsible for providing technical assistance, troubleshooting, and maintenance for our end-user computing environment.

Key Responsibilities
  • Technical Support: Install, configure, and troubleshoot desktop operating systems and application software.
  • System Maintenance: Perform system backups and data recovery operations, maintain inventory records of hardware, software, and IT equipment, and assist in setting up new user accounts.
  • IT Support: Respond promptly to customer inquiries, provide basic orientation to new users, and maintain an up-to-date knowledge of IT support tools and technologies.
  • ServiceNow Expertise: Knowledge of ServiceNow ticketing system and associated workflows is highly desirable.
Requirements
  • Education: High School Diploma or GED from an accredited institution.
  • Experience: 2+ years' prior experience in Information Technology.
  • Skills: Strong human relation skills, effective verbal and written communication skills, and ability to lift up to 30Lbs.
  • Technical Skills: Thorough knowledge of MS Windows and Office 365, ability to support Microsoft Teams application, and experience with deployment of computers.
Preferred Qualifications
  • Education: Bachelor's degree in computer science/IT/IS, Business, Math, Engineering, Finance, Economics, or Accounting from an accredited institution.
  • Experience: 2 years' experience in IT Operating Systems, collaboration tools, and network topologies.
Benefits

The position includes competitive wages and a comprehensive benefits package, including health insurance, excellent 401k matching program, paid holidays, and vacation. The salary range for this position is $41,000 - $59,000.