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IT Support Specialist

2 months ago


Waco, Texas, United States Horizon Bank Texas Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Horizon Bank Texas. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.

Key Responsibilities
  • Provide technical support and assistance to staff and customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware.
  • Install, configure, and maintain computer systems, software, and hardware.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in IT support or a related field.
  • Strong technical knowledge of computer systems, software, and hardware.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Valid driver's license and willingness to travel to other locations (up to 20%).
Preferred Qualifications
  • 1-3 years of experience in Windows Server administration or equivalent as a Unix/Linux admin.
  • 1-3 years of experience with networking technologies (DHCP, DNS, VPN, etc) and networking support.
  • 3+ years of direct industry experience supporting staff and systems in a banking/financial setting.
  • Network+ certified.
  • Microsoft 365 Management - adding/removing users, modifying configurations, and having experience supporting Microsoft Teams, SharePoint, OneDrive, Defender/Intune, and all other MS 365 applications.
  • MS Azure management – policy management and creation, creating and maintaining servers with disaster recovery options and knowledge.
  • MCSA (for example, MCSA Windows Server 2019) or MCSE certified a plus.
  • PowerShell scripting and creating scripts to help manage PCs are a plus.
  • Microsoft SQL, database management, and troubleshooting are a plus.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A commitment to diversity and inclusion.