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End User Support Specialist
2 months ago
Position Overview:
Howmet Corporation is seeking a skilled End User Support Specialist to deliver technical support, troubleshooting, and maintenance for our user computing environment, encompassing both office and manufacturing settings. The ideal candidate will possess exceptional problem-solving abilities, effective communication skills, and a robust technical foundation to excel in this position.
Key Responsibilities:
- Install, configure, and troubleshoot desktop operating systems and application software.
- Conduct system backups and manage data recovery processes.
- Maintain comprehensive inventory records of all hardware, software, and IT equipment within the organization's network.
- Assist in establishing new user accounts and provide basic orientation on the use of computer systems and related software applications.
- Stay updated on IT support tools, technologies, services, and procedures relevant to the organization's network.
- Respond promptly to customer inquiries regarding computer system issues or service requests via phone or service tickets.
- Familiarity with ServiceNow ticketing system and its workflows.
Qualifications:
- High School Diploma or GED from an accredited institution.
- Minimum of 2 years' experience in Information Technology.
- Strong interpersonal skills to interact effectively with internal and external customers, support groups, and management.
- Effective verbal and written communication skills.
- Ability to lift up to 30 lbs.
- Thorough knowledge of MS Windows and Office 365.
- Experience supporting Microsoft Teams applications.
- Proficient in the deployment of computers.
- Ability to support printing and peripheral devices.
- This role requires access to export-controlled items, and employment offers are contingent upon the applicant's ability to lawfully obtain access.
Preferred Qualifications:
- Bachelor's degree in Computer Science, IT, IS, Business, Mathematics, Engineering, Finance, Economics, or Accounting from an accredited institution.
- 2 years' experience with IT Operating Systems, collaboration tools, and network topologies.
- 2 years' experience with IT Support Chains.
Benefits: This position offers competitive compensation and a comprehensive benefits package, including health insurance (medical, dental, vision), an excellent 401k matching program, paid holidays, and vacation. The salary range for this role is $41,000 - $59,000.
Howmet Corporation is a leading global provider of advanced engineered solutions for the aerospace and transportation sectors. Our primary focus includes jet engine components, aerospace fastening systems, and titanium structural parts essential for mission-critical performance and efficiency in aerospace and defense applications. We are committed to transforming the future of more fuel-efficient, quieter aerospace engines and sustainable ground transportation.
