Guest Services Agent- PM
2 weeks ago
The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Key Responsibilities- Provide attentive, courteous, and efficient service to all guests
- Maximize room revenue and occupancy
- Process guest check-ins and check-outs
- Handle guest inquiries and resolve issues
- Maintain accurate records and reports
- Collaborate with other hotel staff to ensure seamless guest experience
- High school diploma or equivalent required
- College coursework in a related field helpful
- Experience in a hotel or related field preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to multitask and prioritize tasks
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio delivers just that.
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