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Guest Services Representative

2 months ago

Scottsdale, Arizona, United States Bolay Enterprises LLC Full time

Position: Front Desk Agent

Company Overview

At Bolay Enterprises LLC, we pride ourselves on creating exceptional experiences for our guests. Our establishments are designed to reflect the unique character of their surroundings, offering a blend of innovative architecture and inviting atmospheres. We are committed to delivering memorable stays that foster a sense of community and connection.

Role Overview

We are looking for an enthusiastic Front Desk Agent who possesses a true passion for the hospitality sector and an entrepreneurial mindset. The ideal candidate will be dedicated to providing outstanding service and creating a welcoming environment for all guests.

Key Responsibilities

  • Welcome each guest with a warm smile and maintain engaging eye contact.
  • Foster effective communication and teamwork with colleagues across various departments.
  • Manage all guest interactions, both in-person and via phone, with the utmost professionalism and hospitality, addressing special requests and resolving complaints as needed.
  • Facilitate the check-in process, ensuring guests receive the room type they requested at the correct rate.
  • Coordinate luggage delivery to guest rooms when necessary.
  • Issue accurate room keys to guests.
  • Conduct check-out procedures, ensuring guest satisfaction, collecting keys, posting late charges, and presenting the final bill.
  • Maintain a balanced cash drawer, process transactions, and handle foreign currency exchanges as required.
  • Reconcile all financial transactions at the end of each shift.
  • Create a friendly and helpful atmosphere that exemplifies our commitment to exceptional hospitality.
  • Assist with reservations, modifications, and cancellations in the absence of the Reservations Department.
  • Respond to guest inquiries promptly and courteously, directing them to the appropriate department when necessary.
  • Understand the hotel's Property Management System and all aspects of Front Office operations.
  • Possess comprehensive knowledge of hotel services, facilities, operating hours, and amenities.
  • Be familiar with fire and safety protocols, providing assistance during emergencies.
  • Participate in departmental meetings and other relevant discussions as requested.

Core Competencies

  • High School diploma or equivalent (GED).
  • Preferred three (3) years of experience in hospitality or a related service industry.
  • Excellent communication skills.
  • Collaborative and team-oriented mindset.
  • Strong ethical standards.
  • Proficiency in Microsoft Office and Opera PMS.
  • Positive attitude and attention to detail.
  • Effective problem-solving skills.

Compensation & Benefits

We offer competitive compensation and benefits, promoting a diverse and inclusive workplace. We are committed to equal opportunity employment, ensuring that all qualified applicants receive consideration without discrimination based on any protected characteristic.

Company Values

At Bolay Enterprises LLC, we celebrate diversity and strive to create an inclusive environment for all employees. We believe in the importance of fostering a workplace that values each individual's contributions and perspectives.