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Guest Services Representative

2 months ago

Scottsdale, Arizona, United States Highgate Hotels Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hampton Inn & Suites Scottsdale Riverwalk.

Job Summary:

The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience throughout their stay. This includes greeting and welcoming guests, handling check-ins and check-outs, and responding to guest inquiries in a timely and professional manner.

Key Responsibilities:
  • Greet and welcome guests, ensuring a warm and friendly atmosphere
  • Handle check-ins and check-outs efficiently and accurately
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records and reports, including front office logs and trace files
  • Collaborate with other departments to ensure seamless guest experience
  • Stay up-to-date on hotel services, facilities, and promotions
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a hotel or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Flexibility to work varied shifts, including evenings and weekends
What We Offer:

Highgate Hotels is committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

Apply today to join our team and become a part of our commitment to excellence in customer service