Guest Services Representative
2 weeks ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a front desk agent at Hyatt House Scottsdale may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their account details and ensuring a seamless stay.
We are looking for individuals who thrive in a dynamic environment and are eager to grow within the hospitality industry.
Key Responsibilities
- Address guest concerns and complaints with professionalism and care.
- Respond to incoming inquiries regarding reservations, room availability, rates, amenities, and special requests, both in-person and online.
- Welcome guests upon arrival, facilitate check-in and check-out processes, distribute room keys, and accurately record payment information.
- Coordinate with housekeeping to ensure that all guest accommodations are prepared and ready.
Essential Duties
Maintain accurate and up-to-date records of guest information to ensure a smooth operation.
Qualifications
- Strong organizational and time management skills, along with excellent customer service and interpersonal abilities.
- A minimum of one year of experience in the hospitality sector as a front desk agent or in a comparable role is preferred.
- High school diploma or equivalent required.
- Familiarity with Microsoft Office and reservation management systems is advantageous.
- Ability to handle phone calls and manage challenging situations with composure.
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