Guest Services Representative

1 week ago


Scottsdale, Arizona, United States Highgate Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our team at Hampton Inn & Suites Scottsdale Riverwalk. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Provide warm and welcoming greetings to all guests, ensuring a positive first impression.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date on hotel services, facilities, and promotions to provide informed recommendations to guests.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain a clean and organized work area, adhering to hotel standards.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software.
  • Flexibility to work varying shifts, including weekends and holidays.
What We Offer

As a Guest Services Agent with Highgate Hotels, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



  • Scottsdale, Arizona, United States Extended Stay Full time

    Extended Stay - Guest Services RepresentativeAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Assisting guests with their needs and requests in a timely and professional mannerProcessing reservations, registration, and departures according to...


  • Scottsdale, Arizona, United States Travel + Leisure Full time

    Position Overview:As a Guest Services Representative, you will be the first point of contact for our guests, ensuring a warm and inviting atmosphere from the moment they arrive.Key Responsibilities:- Provide exceptional service to guests during their stay, from check-in to check-out.- Maintain a friendly and professional demeanor while addressing guest...


  • Scottsdale, Arizona, United States Spinato's Pizzeria Full time

    Job SummaryAt Spinato's Pizzeria, we are seeking a highly skilled and enthusiastic Guest Service Representative to join our team. As a Guest Service Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their entire visit.Key ResponsibilitiesGuest Welcome and Seating: Greet and...


  • Scottsdale, Arizona, United States Travel + Leisure Full time

    Position Overview:As a key member of our hospitality team, the Guest Services Representative is responsible for creating a welcoming atmosphere for all visitors. Your warm demeanor and exceptional service skills will be essential in ensuring that every guest's experience is memorable.Key Responsibilities:- Greet guests with a friendly smile and assist them...


  • Scottsdale, Arizona, United States Wyndham Hotels & Resorts Full time

    Job Summary:The Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities:Provide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest...


  • Scottsdale, Arizona, United States Highgate Hotels Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hampton Inn & Suites Scottsdale Riverwalk.Job Summary:The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience throughout their stay. This...


  • Scottsdale, Arizona, United States Hampton Inn & Suites Scottsdale Riverwalk Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Hampton Inn & Suites Scottsdale Riverwalk. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide warm and welcoming service to all guests,...


  • Scottsdale, Arizona, United States Accor North America Full time

    Welcome to Accor North America Position Overview: As a vital member of our hospitality team, your role as a Front Desk Agent is crucial in creating memorable experiences for our guests. Key Responsibilities: Provide a warm and friendly greeting to all guests upon arrival. Assist guests with check-in and check-out processes efficiently. Address guest...


  • Scottsdale, Arizona, United States Highgate Hotels Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Highgate Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Provide warm and welcoming...


  • Scottsdale, Arizona, United States Riot Hospitality Group Full time

    About Riot Hospitality GroupWe are a premier hospitality management company dedicated to delivering unique and meaningful experiences for our guests.Our mission is to provide exceptional customer service and create a welcoming atmosphere in our restaurants and nightlife venues.We are passionate about transforming the hospitality industry through innovation...


  • Scottsdale, Arizona, United States Accor North America Full time

    Overview:As a pivotal member of our hospitality team, your role as a Front Desk Agent is essential in creating memorable experiences for our guests.Key Responsibilities:- Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.- Assist guests throughout their stay, addressing inquiries and providing information about hotel...


  • Scottsdale, Arizona, United States Hyatt House Scottsdale Full time

    Job OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a hotel front desk agent within our guest services team may be the perfect opportunity for you. In this position, you will be responsible for welcoming guests, managing their account details, and ensuring they have all they...


  • Scottsdale, Arizona, United States CIVANA Wellness Resort & Spa Full time

    Position OverviewThe mission of CIVANA Wellness Resort & Spa is to promote a holistic approach to wellness that resonates with all individuals seeking balance and rejuvenation.Core Responsibilities:Deliver exceptional service to guests, ensuring a welcoming and pleasant experience.Facilitate guest check-ins and check-outs with efficiency and...


  • Scottsdale, Arizona, United States HCW Management Consultants LLC Full time

    Position OverviewAs a vital member of our team, the Front Desk Agent plays a crucial role in ensuring guest satisfaction and smooth hotel operations. This position requires a commitment to providing exceptional service and maintaining the highest standards of professionalism.Key ResponsibilitiesGuest Interaction: Approach all interactions with guests and...


  • Scottsdale, Arizona, United States Hyatt House Scottsdale Full time

    Are you dedicated to providing exceptional service and ensuring guests have a memorable experience? The role of a hotel front desk agent at Hyatt House Scottsdale may be the perfect opportunity for you. In this position, you will be the first point of contact for guests, managing their account details and ensuring their stay is nothing short of outstanding....


  • Scottsdale, Arizona, United States Hyatt House Scottsdale Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a front desk agent at Hyatt House Scottsdale may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their account details and ensuring a seamless stay. We are looking for...


  • Scottsdale, Arizona, United States CIVANA Wellness Resort & Spa Full time

    Position OverviewThe mission of CIVANA Wellness Resort & Spa is to foster a mindful and measurable approach to wellness for all individuals seeking a balanced lifestyle.Core PhilosophyAt CIVANA, our wellness philosophy is designed to cater to everyone, prioritizing:Happiness: Creating a joyful environment for guests.Health: Promoting well-being through...


  • Scottsdale, Arizona, United States HCW Management Consultants LLC Full time

    Position OverviewThe Front Desk Agent plays a crucial role in ensuring a positive experience for all guests. This position requires a commitment to providing exceptional service and maintaining the highest standards of professionalism.Key ResponsibilitiesEngage with guests and colleagues in a welcoming and service-focused manner.Uphold personal grooming and...


  • Scottsdale, Arizona, United States HCW Management Consultants LLC Full time

    Position OverviewAs a key member of our hospitality team, the Front Desk Agent plays a vital role in ensuring a positive experience for all guests. This position requires a commitment to exceptional service and adherence to company standards.Key ResponsibilitiesEngage with guests and colleagues in a welcoming and service-oriented manner.Uphold high standards...


  • Scottsdale, Arizona, United States HCW Management Consultants LLC Full time

    Position OverviewAs a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring a welcoming and efficient experience for all guests. This position requires a commitment to providing exceptional service and maintaining the highest standards of professionalism.Key ResponsibilitiesEngage with guests and colleagues in a...