Guest Services Representative

2 weeks ago


Scottsdale, Arizona, United States Hyatt House Scottsdale Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a hotel front desk agent within our guest services team may be the perfect opportunity for you. In this position, you will be responsible for welcoming guests, managing their account details, and ensuring they have all they need for a remarkable stay.

Key Responsibilities:
  • Address customer inquiries and resolve complaints as needed.
  • Respond to incoming calls and assist guests with their needs, including room bookings, rates, amenities, and special requests.
  • Check-in and check-out guests, issue room keys, and manage credit card transactions.
  • Coordinate with housekeeping to ensure guest rooms are prepared and ready for arrival.
  • Maintain accurate records of guest information and perform regular bookkeeping tasks.
Qualifications:
  • Strong time management, organizational, and customer service skills.
  • Preferred experience of at least one year in the hospitality sector, particularly in a front desk role.
  • High school diploma or equivalent is required.
  • Familiarity with Microsoft Office and reservation management systems is advantageous.
  • Ability to handle phone calls and manage challenging situations effectively.
About Hyatt House Scottsdale

Hyatt House Scottsdale offers a delightful retreat in a picturesque setting, ideal for both business travelers and families seeking a relaxing getaway. Enjoy complimentary breakfast, unwind in our heated pool and hot tub, and maintain your fitness routine in our 24-hour fitness center. Our inviting courtyard features a grilling area and outdoor seating, perfect for socializing with loved ones. Explore the beautiful hiking trails or indulge in premier shopping nearby.



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