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Front Desk Supervisor

2 months ago

Denver, Colorado, United States Sage Hospitality Group Full time
Job Overview

Sage Hospitality Group is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring an efficient and exceptional guest experience.

Responsibilities
  • Guest Services
    • Supervise the front desk operations to ensure a high level of service and hospitality is provided to guests.
    • Train, direct, and coach front desk team members to ensure a quality operation.
    • Resolve customer issues and complaints in a timely and efficient manner.
  • Administrative Tasks
    • Complete check-in procedures for arriving guests and facilitate guest departure.
    • Calculate and post monies, receipts, and guest accounts using accurate cash handling methods.
  • Communication
    • Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
    • Use suggestive selling techniques to sell room nights and increase occupancy.
  • Team Management
    • Maintain good customer relations by keeping abreast of all in-house and area functions.
    • Operate PBX equipment, including assisting outgoing calls and scheduling wake-up calls.
  • Financial Management
    • Control cash transactions at the front desk and maintain responsibility for personal bank accounts.
Qualifications
  • Education
    • High school education or equivalent experience.
  • Experience
    • 1 or more years of employment experience in a related position.
  • Knowledge and Skills
    • Understanding of hotel front office procedures.
    • High school graduate level mathematical aptitude and knowledge of standard cash handling procedures.
    • Past experience in dealing directly with the public and acquired general knowledge of customer service skills.
    • Knowledge of company policies and procedures.
    • Supervision and management skills.
    • Ability to communicate information and hotel services to management and guests.
Physical Demands
  • Ability to communicate in person and on telephone frequently.
  • Ability to read written communiqués and analyze reports.
  • Excellent speech communication skills required for continual interaction with guests.
  • Excellent literacy necessary to analyze report data and prepare reports.
  • Continuous standing 90% of time communicating with guests.
Environment

Prolonged standing at an indoor, thermostatically climate-controlled work station under florescent lighting.

Benefits
  • Medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Paid time off for vacation, sick time, and holidays.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Employee Assistance Program.
  • Tuition Reimbursement.
  • Marriott and Sage Hotels and Restaurant Discounts Worldwide.
  • Free On-Site Parking.
  • One free hot meal per shift.
  • Free RTD EcoPass.
  • Eligible to participate in the Front Desk Upsell Incentive Program.
  • Eligible to participate in the Employee Referral Bonus Program.