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Business Development Manager

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Orlando, Florida, United States W3Global Inc Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to join our team at W3Global Inc. As a key member of our organization, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.

Key Responsibilities:

  • Develop and implement comprehensive onboarding programs to ensure seamless customer integration.
  • Build and maintain strong relationships with key stakeholders, including customers, sales teams, and product managers.
  • Collaborate with cross-functional teams to identify opportunities for enhancing customer experience and drive business growth.
  • Provide ongoing support and guidance to customers, ensuring they achieve their business objectives.
  • Conduct regular business reviews to assess customer satisfaction and identify areas for improvement.
  • Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices.
  • Stay up-to-date with industry developments and emerging technologies to ensure our customers remain competitive.

Requirements:

  • 3+ years of experience in a customer-facing role, preferably in a business development or customer success capacity.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Excellent communication, organizational, and influencing skills, with the ability to build strong relationships with customers and stakeholders.
  • Bachelor's degree in a relevant field, such as business administration, marketing, or communications.
  • Experience with CRM software, such as Salesforce, and a strong understanding of sales and marketing principles.
  • Ability to work independently and navigate competing priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience working in the tech industry or for a SAAS company.
  • Experience in product management or project management roles.
  • Any network certification, such as CCNA or CCNP.