Utility Account Specialist
2 weeks ago
Position Overview
The role of the Customer Service Representative II involves performing skilled clerical tasks associated with customer service operations and the management of related documentation. This position is crucial for ensuring the efficient billing of utility accounts, processing registrations for public safety alarms, and managing the collection of overdue accounts.
Key Responsibilities
- Ensure timely billing for a large volume of accounts.
- Collaborate with meter personnel for accuracy in service delivery.
- Generate lists for service disconnections due to non-payment.
- Provide training and support for new team members.
- Assist customers with setting up new service accounts and managing account transitions.
- Handle customer inquiries and complaints via phone and in-person interactions.
- Guide customers through billing and service procedures.
- Maintain accurate records related to utility billing and collections.
- Investigate and rectify discrepancies in customer accounts.
- Manage the registration process for false alarms and associated billing.
- Follow up on overdue accounts and coordinate with collection agencies as necessary.
- Support the establishment of new utility accounts for developers.
- Prepare final billings for service changes.
- Assist colleagues with complex account issues and take escalated customer service calls.
Additional Duties
- Mail utility bills and address any billing inquiries.
- Perform filing and record-keeping tasks essential to billing operations.
- Utilize office equipment and technology effectively to maintain records.
- Complete related tasks as required.
Qualifications
The ideal candidate will possess a solid understanding of bookkeeping principles, standard office practices, and utility service procedures. Strong communication skills and the ability to establish effective working relationships with customers are essential.
Education and Experience
A high school diploma or equivalent, along with four years of experience in a customer-facing role, is required. A valid driver's license is also necessary.
Equal Opportunity Employer
The City of Boca Raton is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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