Sales Floor Coordinator

2 weeks ago

Oklahoma City, Oklahoma, United States Tailored Brands Inc Full time

Reports to Store Manager:


As a Retail Team Leader, you will collaborate closely with your Store Manager (SM) to support the store team in meeting sales performance goals through effective coaching, fostering a team-oriented selling atmosphere, and ensuring operational excellence during your management shifts.

This role involves being entrusted with store keys to manage opening and closing procedures as scheduled, acting in the capacity of the manager on duty.

Additional management development opportunities may also be available to you.

To excel in this position, you will:
Motivate the store team to reach their highest potential
Implement strategies to enhance growth and performance
Foster an inclusive and engaged store environment
Enhance customer satisfaction through operational excellence
Surpass customer expectations in every interaction

Leadership:


Work alongside the Store Manager and management team to guide store staff in achieving sales, service, and operational targets when you are designated as the manager on duty or responsible for store opening/closing.

Assist the Store Manager and management team in establishing clear performance standards and ensuring that the store team is well-trained in sales, customer service, and operational procedures to meet company benchmarks.

Exemplify company values and lead by example as an active mentor.

Effectively communicate priorities and sales-driving information to ensure store staff is prepared to capitalize on business opportunities as directed by the Store Manager.

Collaborate with the Store Manager and management team to aid in recruiting store personnel and embrace diversity by fostering an inclusive store atmosphere.


Performance:


Support the Store Manager and management team in achieving store business objectives, including sales, customer service, and operational goals.

Assist the Store Manager and management team in executing strategic plans and monitoring progress to maximize sales and drive consistent performance outcomes.

Partner with the Store Manager and management team to present opportunities with data-driven insights and recommendations.
Understand how to utilize store reports to inform decisions that enhance store performance.
Engage in business outreach initiatives and relay leads to the Store Manager.

Identify performance improvement opportunities and collaborate with the Store Manager and management team to develop effective action plans.


Operational Excellence:


Collaborate with the Store Manager and management team to ensure accurate scheduling and appropriate staffing to effectively implement initiatives and operational tasks while maintaining adequate sales coverage to fulfill customer commitments.

Assist the Store Manager and management team in training store staff on all internal operational functions as required.
Stay updated on corporate communications, directives, initiatives, policies, and procedures.

Support the Store Manager and management team in executing store programs aimed at enhancing efficiencies in sales, service, operations, and branding when assigned.


Workplace:
Contribute to a positive and inclusive store environment where all contributions are acknowledged and valued.
Encourage a culture of continuous learning and development, ensuring that training resources are effectively utilized.
Serve as a role model for all store team members and provide enthusiastic motivational leadership.
Assist the Store Manager and management team in building a strong pipeline of external talent through recruitment efforts.

Work with the Store Manager and management team to conduct regular store meetings, ensuring all team members are informed of company directives.


Customer Experience:


Assist the Store Manager and management team in training the store team on customer service standards to create an outstanding customer experience.

Support the Store Manager and management team in guiding the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).

Understand how to leverage customer feedback to inform decisions made by the Store Manager, enabling appropriate actions to prevent or resolve customer issues.

Collaborate with the Store Manager and management team to ensure the store is visually aligned with brand standards and that marketing initiatives are executed as directed by the company.


Qualifications:
Minimum of 1 year of Retail or Sales experience.
Creative individual demonstrating sound judgment and awareness of business trends.
Self-motivated, results-oriented, and strategic thinker.
Strong organizational and leadership capabilities.
Excellent written and verbal communication skills.
Demonstrates active listening and problem-solving abilities.
Proven track record in training and developing high-performing store teams.
Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS System.

Physical and Mental Requirements:
Interpret, follow, and execute detailed instructions. Learn, apply, and retain company policies and procedures; merchandise and selling information.

Solve employee and customer issues involving multiple variables and effectively communicate sensitive or complex information to achieve consensus among diverse groups.

Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
Thrive in a fast-paced and competitive team sales environment.
Read, count, and write accurately to complete documentation and inventory. Perform basic arithmetic operations or utilize a calculator as needed.

Bend down and squat to locate and retrieve merchandise at ground level and assist customers with fitting; bend down and crouch to mark items for alterations.

Climb a ladder to access merchandise or supplies located above shoulder height.
Lift arms and reach overhead to hang or retrieve merchandise from racks or assist customers.

Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange funds with customers, grasping, pulling, pushing, and folding merchandise for customer purchases.

Stand and walk for the majority of the work shift, sometimes for extended periods, up to twelve hours per day, five or six days per week.

Frequent (at least 2/3 of the workday) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing, and fine manipulation with both hands, lifting up to 50 lbs.

Distinguish between fabric patterns and colors.

Full-time Retail Team Leaders must be available to work at least 40 hours per week as needed, which may include working during all store operational hours, at least two closing shifts per week, Saturdays, and six days per week during peak periods.

Part-time Retail Team Leaders must be available to work at least 24 hours per week as needed, which may include any of the days and hours the store is operational.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job:
Store Management

Organization:
Tailored Brands Inc

Shift:
Variable

Zone:
South

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