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Shift Supervisor

2 months ago

Oklahoma City, Oklahoma, United States Hustler Hollywood Full time

Job Summary

The Shift Supervisor is a key member of the Store Leadership Team, responsible for supporting the Store Manager in the absence of a manager on the sales floor. This role requires a strong leader who can motivate and inspire sales associates to achieve sales goals and provide exceptional customer service.

Key Responsibilities

  • Assist Store Management in generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand.
  • Hold store keys to open and close without management as necessary.
  • Ensure customer service is the number one priority and partner with sales associates to achieve sales goals and KPIs.
  • Manage rest and meal break schedules and ensure all zones are covered.
  • Provide relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling, and sales floor etiquette.
  • Assist with managing company standards of merchandise presentations, signage, and displays.
  • Escalate performance concerns to the Store Manager.
  • Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers.
  • Assist with store security, including checking bags and monitoring fitting rooms.
  • Ensure store staff are treated professionally, courteously, and respectfully.
  • Process return/exchange transactions, authorize promotional discounts, and employee sales in the absence of a manager.
  • Adhere to and ensure compliance with all LP policies.
  • Have a full understanding/knowledge of inventory management procedures.
  • Represent the company in a professional and positive manner.

Requirements

  • At least 1 year of key holder experience in a retail setting preferred.
  • Excellent verbal and written communication skills.
  • Must be available to work weekends (Friday, Saturday, and Sunday).
  • Must commit to two store closings per week, including one being Friday or Saturday.
  • Ability to utilize retail POS System & Inventory Scanner.
  • Must be able to make change using American Monetary units.
  • Ability to carry out detailed tasks and projects with minimal direction or supervision.
  • Strong interpersonal skills and ability to build positive working relationships.
  • Completion of the Shift Supervisor three-month training program.

Work Environment

  • Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift.
  • Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment, and store merchandising.
  • The ability to stand/walk for extended periods of time.
  • Must have ability to safely lift 50 lbs. without restrictions.
  • Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
  • Ability to use and climb ladders and/or step stools.
  • Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.).
  • The ability to use caution when dealing with difficult customers, houseless, and/or transients and avoid confrontations.
  • Noise level in the work environment is usually moderate to loud.
  • Adult content environment.
  • Must be at least 18 years old.