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Client Support Specialist

2 months ago

White Marsh, Maryland, United States Kennedy Services Full time
Call Center Customer Service Representative at Kennedy Services

As a vital member of our customer service team, you will serve as the primary point of contact for client support within our call center environment. We are looking for enthusiastic individuals who are dedicated to providing exceptional service and possess a proactive attitude. This role presents an excellent opportunity for those eager to embark on a professional journey in a rapidly expanding global enterprise.

Key Responsibilities:
  • Guide clients through the certification and testing procedures via telephone, electronic communication, and submitted documentation from initial registration to final test execution.
  • Manage incoming calls in accordance with established management protocols, ensuring high-quality assistance and consistently achieving performance benchmarks.
Essential Skills:
  • Adept at managing multiple tasks in a fast-paced setting
  • Familiar with basic to intermediate software applications, including Word, Excel, and Outlook
  • Excellent verbal and written communication abilities
  • Capacity to empathize with clients' needs
  • Exhibit professionalism in all interactions with stakeholders
  • Successful completion of a comprehensive three-week training program without any absences
Experience Requirements:
  • At least 1 year of experience in customer service roles (call center, retail, hospitality, etc.)
About Kennedy Services:

Founded in 1978, Kennedy Services is recognized as one of Maryland’s leading woman-owned staffing agencies. With over four decades of experience, we are committed to empowering our clients, talent, and community through our exceptional services. Our success is driven by the dedication and quality of our workforce, as we strive to connect outstanding candidates with our clients' most essential roles. Partnering with us opens avenues for government contracting opportunities, particularly for minority participation, due to our certification as a Minority Business Enterprise. Let Kennedy Services enhance your career or strengthen your workforce with our strategic solutions.