Customer Service Representative

6 days ago


Fond du Lac, Wisconsin, United States Spectrum Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our billing team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving billing inquiries, and ensuring a positive experience for our customers.


Key Responsibilities
  • Provide timely and accurate responses to customer inquiries regarding billing and account information
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with management to escalate complex customer issues
  • Develop and maintain positive relationships with customers through effective communication and problem-solving skills
  • Stay up-to-date on company policies, procedures, and product knowledge to provide accurate information to customers

Requirements
  • High school diploma or equivalent required
  • Ability to work a variety of schedules, including nights, weekends, and holidays
  • Strong communication and problem-solving skills
  • Ability to read, write, speak, and understand English

Preferred Qualifications
  • 6+ months of customer service experience
  • 6+ months of experience working with computers and software applications
  • Previous work in cable operations or a telecommunications call center
  • Technical skills in MS Office and computer software
  • Skills in communication, organization, time management, problem-solving, and customer service

What We Offer
  • Competitive pay and benefits package
  • Opportunities for career growth and advancement
  • Supportive team environment and training programs
  • Comprehensive benefits package, including health, dental, and vision insurance

About Spectrum

Spectrum is a leading provider of internet, TV, and phone services to over 32 million customers across 41 states. We are committed to delivering exceptional customer service and providing a positive experience for our customers.



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