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Sales and Customer Service Representative

2 months ago


Fond du Lac, Wisconsin, United States Sysco Full time
About the Role

This is a dynamic and challenging role that requires a strong customer service focus and excellent communication skills. As a Sales Administrator at Sysco, you will be working closely with various departments to ensure seamless customer experiences.

Key Responsibilities
  • Order Processing: Process incoming orders to meet departmental and warehouse requirements, ensuring timely and accurate delivery.
  • Customer Service: Work with buyers and warehouse personnel to resolve customer inquiries and issues related to order placement, modification, billing, and payments.
  • Problem Resolution: Effectively resolve questions and problems associated with order placement, pricing, delivery, and product information.
  • Special Orders: Accurately complete and submit forms for National Account special orders processing to the Supervisor, Customer Service & National Accounts.
  • Freight Claims: Submit freight claims to freight carriers in a timely manner.
Requirements
  • Education: High school diploma or General Education Degree (GED) is required.
  • Experience: Minimum of two years of related customer service/call center environment required.
  • Skills: Strong attention to detail, excellent follow-up skills, strong sense of urgency, and ability to multi-task.
  • Software Proficiency: Proficient use of Excel and Word, and ability to 10-Key by touch.
About Sysco

Sysco is the global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home. With over 58,000 associates, the company operates 343 distribution facilities worldwide and serves more than 650,000 customer locations.