Field Service Technician

3 days ago


Fond du Lac, Wisconsin, United States Jobot Full time

Job Summary:

The Service Technician serves as the primary liaison for customers, overseeing customer-facing and internal support, encompassing commissioning, installation, start-up, warranty, and paid service. This pivotal role is instrumental in nurturing enduring customer relations, bridging the gap between customers, products, and internal teams.

Key Responsibilities:

  • Provide technical support and solutions for electrical issues encountered pre, during, and post-manufacture.
  • Assemble electrical and electronic systems and prototypes based on engineering specifications.
  • Install and maintain electrical control systems.
  • Adapt electrical prototypes, components, assemblies, and systems to rectify functional deviations.
  • Configure and operate test equipment to assess developmental parts, assemblies, or systems, recording results under simulated operating conditions.
  • Execute various highly technical tasks, including commissioning, start-up, and repair/refurbishment of intricate electronic and mechanical equipment within customer facilities.
  • Instruct and train customer personnel in equipment operation.
  • Collaborate with electrical engineers and team members to identify, interpret, analyze, and resolve problems.
  • Maintain precise troubleshooting records in the service database and generate comprehensive and accurate technical reports promptly.
  • Alter and upkeep PLC and HMI programs.
  • Conduct remote troubleshooting using diagnostic methods and pertinent inquiries.
  • While not traveling, conduct machine wiring, panel assembly, programming, and testing duties in the workshop.
  • Perform additional assigned duties.

Requirements:

  • Willingness to travel 20-60% as required.
  • Proficiency in computer and electronics, encompassing processors, electronic equipment, computer hardware and software, including applications and programming.
  • Mechanical expertise involving machines, tools, their design, utilization, repair, and maintenance.
  • Aptitude in mathematics, covering basic arithmetic, algebra, geometry, statistics, and their practical applications.
  • Insight into production and processing techniques, including raw materials, production processes, quality control, costs, and methods for optimizing equipment manufacture.
  • Ability to utilize basic hand tools.
  • Exemplary professionalism, adept at handling pressure, displaying respect, and fulfilling commitments.
  • Mastery of the English language's structure, content, spelling, composition rules, and grammar.
  • Proficiency in programming software, specifically Allen Bradley PLC, HMI, and Servo programming.
  • Ability to comprehend and interpret electronic schematics and drawings accurately.
  • Diligence in ensuring accuracy and completeness.
  • Customer-centric approach, self-motivated.
  • Adaptability to fast-paced, dynamic environments with varied temperature conditions.
  • Proactive engagement and follow-up with customers.


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