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Front Office Supervisor

2 months ago

Paradise Valley, Arizona, United States Omni Hotels Full time
Job Title: Front Office Supervisor

At Omni Hotels & Resorts, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our Front Office Operations team, you will be responsible for creating a 4-diamond guest experience from arrival to departure.

Responsibilities:
  • Assist the Front Office Management team in supporting the front office operation and supervising of associates daily.
  • Process all guest check-ins by confirming reservations, assigning guest rooms, issuing keys, and securing valid payment.
  • Block rooms according to guest preferences and drive revenue through engaging associates with upselling programs.
  • Respond to all guest requests appropriately and remain alert, courteous, and helpful to guests and fellow associates always.
  • Communicate any needs or concerns within the hotel with the appropriate departments.
  • Attend and prepare for daily stand-up to obtain information from the previous shift and communicate with the incoming associates.
  • Ensure compliance with all Front Office policies, standards, and procedures.
  • Support the training and development of the front office associates and ensure quality audits are taking place daily.
  • Follow all Loss Prevention procedures regarding guest property, safety, and security. Reporting any concerns to department managers or loss prevention in a timely manner.
  • Responsible for Manager on Duty coverage as needed.
Qualifications:
  • High School graduate or equivalent.
  • Prior Rooms Supervisory experience preferred.
  • Must be able to work a flexible schedule including weekends, nights, and holidays.
  • Previous resort experience preferred.
  • Must be 21 years of age or older.
  • General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel.
  • Excellent communication skills.
  • Customer service oriented, ability to multi-task, detail oriented and excellent organizational skills needed.
  • Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles.
  • Must be able to stand for long periods of time. Must have a valid driver's license and an excellent driving record.