Medical Customer Service Representative

4 days ago


Paradise Valley, Arizona, United States LHH Recruitment Solutions Full time
Job Summary

We are seeking a highly skilled Medical Customer Service Specialist to join our team at LHH Recruitment Solutions. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and their families, both in person and over the phone.

Responsibilities
  • Serve as the first point of contact for patients and their families, responding to inquiries and addressing concerns in a timely and efficient manner.
  • Provide accurate and confidential patient information, insurance details, and medical history, while maintaining a professional and courteous demeanor.
  • Collaborate with healthcare professionals and administrative staff to ensure smooth patient flow and optimal care coordination.
  • Maintain accurate and up-to-date patient records and documentation, adhering to all relevant healthcare regulations and privacy laws.
  • Handle billing inquiries, insurance claims, and assist with financial arrangements, ensuring seamless communication with patients and healthcare providers.
Requirements
  • Minimum of 1 year of experience working in a medical front office or healthcare setting.
  • Strong customer service skills with the ability to empathize and communicate effectively.
  • Proficient in using electronic medical records (EMR) and scheduling systems.
  • Excellent organizational skills with attention to detail and accuracy.
  • Knowledge of medical terminology, insurance procedures, and billing processes.
What We Offer

We offer a competitive hourly rate of $17.50, as well as a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and a 401K plan. Our associates also enjoy paid leave, including Paid Sick Leave and Holiday pay, as well as commuter benefits and an EAP program.

We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. We are committed to providing a safe and inclusive work environment for all employees.



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