Medical Customer Service Representative

3 days ago

Paradise Valley, Arizona, United States LHH Recruitment Solutions Full time

{"h1": "Medical Customer Service Specialist Job Description"} Job Summary

We are seeking a highly skilled Medical Customer Service Specialist to join our team at LHH Recruitment Solutions. As a Medical Customer Service Specialist, you will be the first point of contact for patients and their families, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities

Provide exceptional customer service by answering inquiries, addressing concerns, and resolving issues promptly and efficiently.
Schedule appointments, coordinate referrals, and assist with patient registration and check-in processes.
Collect and verify patient information, insurance details, and medical history accurately and confidentially.
Collaborate with healthcare professionals and administrative staff to ensure smooth patient flow and optimal care coordination.
Maintain accurate and up-to-date patient records and documentation.
Handle billing inquiries, insurance claims, and assist with financial arrangements.
Maintain a professional and courteous demeanor when dealing with patients, their families, and fellow team members.
Adhere to all relevant healthcare regulations and privacy laws to ensure patient confidentiality and data security.

Requirements

Minimum of 1 year of experience working in a medical front office or healthcare setting.
Strong customer service skills with the ability to empathize and communicate effectively.
Proficient in using electronic medical records (EMR) and scheduling systems.
Excellent organizational skills with attention to detail and accuracy.
Knowledge of medical terminology, insurance procedures, and billing processes.
Ability to multitask and prioritize tasks in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Professional and friendly demeanor with excellent interpersonal skills.

Benefits

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer

LHH Recruitment Solutions is an Equal Opportunity Employer/Veterans/Disabled. We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.

Candidate Privacy Information Statement

Please navigate to https://www.lhh.com/us/en/candidate-privacy to view our Candidate Privacy Information Statement.

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Medical Customer Service Representative