Front Desk Representative
6 days ago
Job Title: Front Desk Representative
Job Overview:
Medix is seeking a highly skilled and detail-oriented Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for providing exceptional patient care and administrative support to our clients.
Responsibilities:
- Greet patients and visitors with a smile and in a prompt, courteous, and professional manner
- Check in patients for office visits, treatments, and labs and inform clinical staff of patient arrival
- Provide and explain paperwork for the patient to complete prior to examination; collect, proof for completeness, and file patient forms; update demographics and insurance information in the system; collect co-pays and balances
- Answer phones (mostly patient calling to verify time of appointment or reschedule appointment)
- Record patient cancellations and missed appointments; reschedule appointments; notify appropriate staff of the cancellation and make note in patient chart
- Record call if Clinical Triage is needed and input note in the system so clinical staff knows to contact the patient
- Provide general administrative support
- Working with Athena (scheduling system) and iKnowMed G2 (EMR)
Requirements:
- High school diploma or GED
- Bilingual Spanish/English preferred but not required
Benefits:
- Paid Sick Leave
- Health Benefits / Dental / Vision
- 401k
- Short Term Disability Insurance
- Term Life Insurance Plan
Medix is acting as an Employment Business in relation to this vacancy.
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