Front Office Supervisor

1 week ago

Paradise Valley, Arizona, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Location Description

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space, Mountain Shadows Resort is a serene haven that seamlessly integrates comfort with career opportunities.

Overview

The Front Office Supervisor is a key facilitator of the hotel guest's arrival and departure experiences. The main focus of the position is to provide a consistent, accurate, friendly, and sincere level of guest service to all guests at the hotel and to perform all aspects of the required tasks as listed in the job description and on the front desk checklist.

Responsibilities
  • Welcome and register Residence owners and Hotel guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures.
  • Handle a multitude of requests at any given time, including quoting and being familiar with room and rate availability for current and future dates.
  • Successfully complete a room reservation for any given time period, knowing what types of accommodations and rates are available.
  • Recite all information regarding the Mountain Shadows facilities, hours of operation, key personnel, special events, and activities.
  • Assist Residence owners regarding their use options and handle several telephone calls at any given time.
  • Offer adequate directions to the hotel from any location and select and block Residential rental units and hotel rooms for arriving guests.
  • Assist Residence owners and hotel guests with Concierge-type requests, knowledge of the local area, and Arizona attractions.
  • Handle owner and guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
  • Utilize the computer system in running daily reports and posting charges and credits.
  • Communicate to all support departments any necessary information or requests.
  • Complete key packets and modify registration cards, check guests and owners in and out of the Residences and Hotel in accordance with specific procedures.
  • Make change, cash checks, and exchange foreign currency, maintain a balanced bank assigned to you from the Resort, and reconcile all transactions at the close of the shift.
  • Train and retrain front desk staff members on all front desk related tasks and services.
  • Speak clearly and communicate via radio to other staff members, understand the tasks performed by a Telephone Operator, Reservationists, Concierge, Housekeeper, Houseman, Valet, and Bellperson.
  • Handle Hotel emergency procedures and situations with maturity and professionalism.
Qualifications
  • At least two years of front office experience in the hospitality industry.
  • Reading, writing, and oral proficiency in the English language.
  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment, solid interpersonal skills, and positive attitude.
  • Computer experience needed, preferably with Opera.
Compensation Range

The compensation for this position is $19.00/Hr. - $19.00/Hr. based on qualifications and experience.

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