Front Office Supervisor
4 weeks ago
Job Summary
The Front Office Supervisor will play a vital role in creating a 4-diamond guest experience from arrival to departure. This position requires a passion for leading a dynamic team and providing exceptional service to each guest.
Key Responsibilities
- Assist the Front Office Management team in supporting the front office operation and supervising associates daily.
- Process all guest check-ins by confirming reservations, assigning guest rooms, issuing keys, and securing valid payment.
- Block rooms according to guest preferences and drive revenue through engaging associates with upselling programs.
- Respond to all guest requests appropriately and remain alert, courteous, and helpful to guests and fellow associates.
- Communicate any needs or concerns within the hotel with the appropriate departments.
- Attend and prepare for daily stand-up to obtain information from the previous shift and communicate with the incoming associates.
- Ensure compliance with all Front Office policies, standards, and procedures.
- Support the training and development of the front office associates and ensure quality audits are taking place daily.
- Follow all Loss Prevention procedures regarding guest property, safety, and security. Report any concerns to department managers or loss prevention in a timely manner.
- Responsible for Manager on Duty coverage as needed.
Requirements
- High School graduate or equivalent.
- Prior Rooms Supervisory experience preferred.
- Must be able to work a flexible schedule including weekends, nights, and holidays.
- Previous resort experience preferred.
- Must be 21 years of age or older.
- General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel.
- Excellent communication skills.
- Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills needed.
- Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles.
- Must be able to stand for long periods of time.
- Must have a valid driver's license and an excellent driving record.
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