Retail Operations Leader

6 days ago


Rohnert Park, California, United States Joann Full time

Job Summary

The Assistant Store Manager is a key leadership role at Joann, responsible for supporting the Store Manager in driving store success and customer satisfaction. This position requires a strong retail background, excellent communication skills, and the ability to lead and motivate a team.

Key Responsibilities

  • Customer Focus
    • Develop and maintain strong relationships with customers to drive sales and loyalty.
    • Anticipate and respond to customer needs, ensuring a positive shopping experience.
  • Team Leadership
    • Coach and develop team members to achieve sales goals and provide excellent customer service.
    • Mentor and train new talent to ensure a smooth onboarding process.
  • Store Operations
    • Assist the Store Manager in managing store operations, including inventory management, visual merchandising, and store maintenance.
    • Ensure accurate and efficient processing of transactions, including cash handling and returns.
  • Business Acumen
    • Stay up-to-date on industry trends and competitor activity to inform business decisions.
    • Develop and implement strategies to drive sales growth and improve customer engagement.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • 2+ years of retail experience, preferably in a leadership role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong leadership and coaching abilities.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Proficiency in inventory management software and POS systems.

Working Conditions

  • Stand for long periods, walk, and move throughout the store.
  • Read and respond to written instructions and reports.
  • Orally communicate with customers and team members.
  • Input data on computer keyboards and handheld units.
  • Use 2-way radios and push/pull merchandise with equipment.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladders.

Benefits

  • Medical, dental, and vision benefit plans.
  • Company-paid basic, optional, and dependent life insurance.
  • Long-term disability and company-paid short-term disability.
  • Paid time off and sick time.
  • Tuition reimbursement.
  • Team member discount.


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