Retail Operations Leader
6 days ago
Job Summary
The Assistant Store Manager is a key leadership role at Joann, responsible for supporting the Store Manager in driving store success and customer satisfaction. This position requires a strong retail background, excellent communication skills, and the ability to lead and motivate a team.
Key Responsibilities
- Customer Focus
- Develop and maintain strong relationships with customers to drive sales and loyalty.
- Anticipate and respond to customer needs, ensuring a positive shopping experience.
- Team Leadership
- Coach and develop team members to achieve sales goals and provide excellent customer service.
- Mentor and train new talent to ensure a smooth onboarding process.
- Store Operations
- Assist the Store Manager in managing store operations, including inventory management, visual merchandising, and store maintenance.
- Ensure accurate and efficient processing of transactions, including cash handling and returns.
- Business Acumen
- Stay up-to-date on industry trends and competitor activity to inform business decisions.
- Develop and implement strategies to drive sales growth and improve customer engagement.
Requirements
- Education
- High school diploma or equivalent required.
- Experience
- 2+ years of retail experience, preferably in a leadership role.
- Skills
- Excellent communication and interpersonal skills.
- Strong leadership and coaching abilities.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in inventory management software and POS systems.
Working Conditions
- Stand for long periods, walk, and move throughout the store.
- Read and respond to written instructions and reports.
- Orally communicate with customers and team members.
- Input data on computer keyboards and handheld units.
- Use 2-way radios and push/pull merchandise with equipment.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladders.
Benefits
- Medical, dental, and vision benefit plans.
- Company-paid basic, optional, and dependent life insurance.
- Long-term disability and company-paid short-term disability.
- Paid time off and sick time.
- Tuition reimbursement.
- Team member discount.
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