Luxury Retail Store Leader
2 weeks ago
Salary: Competitive base plus commission opportunities
About Us:
At Venus ET Fleur, we are a premier rose atelier that beautifully merges the timeless tradition of gifting flowers with contemporary design. Our specialty lies in creating exquisite, customizable arrangements featuring everlasting roses that retain their freshness for over a year. Each order is delivered in a luxurious, Parisian-inspired keepsake hatbox, ensuring an elegant presentation that resonates with a sophisticated aesthetic.
About You:
Are you passionate about providing exceptional service and enjoy working in a luxury environment? We are seeking a dedicated and experienced Store Manager to lead our team. In this role, you will be instrumental in coaching your team to understand and meet our customers' needs, delivering a unique and memorable shopping experience. Your leadership will help us cultivate strong relationships with our clientele while advancing your career within our organization.
Key Responsibilities:
- Onboard and train new sales associates, delegating tasks and monitoring performance.
- Recruit and interview potential team members, providing ongoing coaching.
- Engage in proactive sales outreach.
- Offer constructive feedback to sales staff and assist in resolving customer inquiries.
- Inspire and motivate the sales team, fostering a competitive yet supportive atmosphere.
- Address customer complaints and provide solutions to enhance satisfaction.
- Assist with customer service during peak periods.
- Maintain positive relationships with customers.
- Compile and present store performance reports to management.
- Support the sales process by promoting our products and maximizing sales opportunities.
- Oversee inventory management, including restocking and paperwork.
- Perform operational duties as assigned.
Qualifications:
- A minimum of 2 years of supervisory experience in a luxury retail environment.
- Flexibility to work during peak seasons with no time-off requests.
- Understanding of the customer journey and experience.
- Availability for a rotating schedule with open availability.
Equal Employment Opportunity:
Venus ET Fleur is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all individuals, regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, marital status, or any other characteristic protected by law. We also offer reasonable accommodations for qualified individuals with disabilities.
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