Customer Service Operations Leader

2 weeks ago


Monterey Park, California, United States Work With Your Handz Full time

Lead, Motivate, Succeed:
Customer Service Operations Leader Required

Are you ready to elevate your career with a team of top-tier professionals? Join our organization where excellence, teamwork, and innovation are at the forefront.

We are transforming the landscape of residential and commercial services and are seeking your leadership and expertise to help us reach our ambitious objectives.

A successful Customer Service Operations Leader consistently surpasses booking and sales targets through effective management and a commitment to customer satisfaction.

Your role will involve optimizing scheduling workflows, empowering your team to provide outstanding service, and leveraging data-driven insights to meet company goals.

What's in it for you?
Competitive pay ranging from $25 - $32/hour
Comprehensive medical, dental, and vision coverage for employees
Company-sponsored events
Recognition on your birthday with an additional day of
PTO
401K plan
Life Insurance
Paid holidays

PTO
Engaging company culture
Ongoing training opportunities
Numerous pathways for career advancement
Monday – Friday work schedule

Key Responsibilities for the Customer Service Operations Leader:
Develop and execute inbound/outbound call strategies to enhance appointments and revenue.
Train and mentor staff on effective call management and conversion techniques.
Ensure optimal technician assignments for maximum efficiency and customer satisfaction.
Create and refine call scripts that are engaging, clear, and effective.
Inspire potential customers and encourage them to share their positive experiences.
Conduct regular training sessions to improve booking and dispatch processes.
Become an expert on customer needs and tailor your approach for maximum engagement.
Review call recordings, provide constructive feedback, and assist staff in enhancing their performance.
Implement company policies to address customer concerns promptly and positively.
Establish a cost-effective and measurable training and coaching platform for your team.
Demonstrate to employees how their contributions impact the overall success of the company.
Coach team members on effective communication techniques that foster empathy and build trust.
Regularly present clear and concise reports on team performance and key metrics to senior management.
Ensure adequate staffing levels to meet business demands and seasonal variations.

Qualifications for the Customer Service Operations Leader:
Proven experience in customer service management, showcasing effective leadership and team development skills.
Patient and diplomatic leadership style, skilled in conflict resolution and fostering empathy.
Inspirational motivator, capable of guiding others to achieve organizational goals.
Proficient in Microsoft Office suite, ensuring efficient handling of administrative tasks.
Highly organized with exceptional attention to detail and follow-through.
Excellent verbal and written communication skills, facilitating effective interactions.
Confident presenter with strong public speaking abilities.
Adaptable and thrives in a fast-paced, results-oriented environment.

If you are among the best and brightest, we encourage you to connect with us today.

The growth opportunities here are abundant, and we make significant investments in our most valuable asset:
our people. Our support and continuous professional development are above industry standards.

#J-18808-Ljbffr

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