Production Support Specialist

14 hours ago


Clearwater FL USA, United States Vertex Solutions Full time
Job Title: Production Support Analyst

Vertex Solutions is seeking a highly skilled Production Support Analyst to join our team. As a key member of our support team, you will be responsible for providing expert-level support to our customers, ensuring the smooth operation of our applications, and driving business growth.

Key Responsibilities:
  • Provide timely and effective support to customers, resolving issues and answering questions in a professional and courteous manner.
  • Collaborate with cross-functional teams to identify and resolve technical issues, improving overall system performance and reliability.
  • Develop and maintain knowledge of our applications, staying up-to-date with the latest features and technologies.
  • Work closely with our development team to identify and prioritize new features and enhancements.
  • Contribute to the development of technical documentation, ensuring that our customers have the information they need to use our applications effectively.
Requirements:
  • Advanced training in IT, such as a college degree or relevant certifications.
  • Experience in the P&C insurance industry, with a strong understanding of policy and billing processes.
  • Basic knowledge of ITSM (ITIL) principles and practices.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Preferred Requirements:
  • Bachelor's degree in Computer Engineering or a related field.
  • IT certifications in areas relevant to this role.
  • 5+ years of production support experience, with a strong background in commercial insurance applications.
  • ITIL or other ITSM certification.


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