Production Support Specialist
2 weeks ago
We are seeking a highly skilled Production Support Engineer to join our team at Axelon. As a key member of our global operations team, you will be responsible for providing Level 2 Production Support on our Risk Application, used by Credit Risk and Market Risk teams.
Key Responsibilities- Work in a team of production support engineers to provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
- Provide Level 2 Production Support on Risk Application, including incident and problem management, root cause analysis, and escalation
- Work with different Risk reporting Teams to decode complex queries and maintain data integrity in report outcomes
- Improve production management process across multiple regions using tools such as ITRS, AutoSys, AppDynamics, TruSight, and Elk
- Perform root cause analysis, make recommendations to fix root causes, and hold post-mortems
- Provide Overnight/weekend or when required support for the applications on a rotational basis
- 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
- 1+ years of experience supporting large financial services firm
- 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries
- 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
- 1+ years experience monitoring batches and meeting SLAs
- Incident Management tools like ServiceNow
- Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support
- Experience with MongoDB
- Strong knowledge of Microsoft and Linux operating systems
- Knowledge Core Java [beneficial], Perl [beneficial]
- Personally well organized and an excellent team player, Willingness to learn
Axelon is a global financial firm with 12,000 offices in 140 countries. We have been around for nearly two centuries and have cultivated the world's largest financial services network. Our Institutional Clients Group, Global Consumer Banking, International Personal Bank, Axelon Global Wealth Management and Axelon Private Bank are all leaders in their respective fields, contributing significantly to our performance.
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