Product Support Specialist
1 day ago
This is a challenging and rewarding role that requires strong technical expertise and excellent customer service skills. As a Product Support Specialist, you will be responsible for providing technical assistance and support to customers who use our aerial work platform products.
Main Responsibilities:
- Provide technical support and troubleshooting assistance to customers via phone, email, and in-person visits.
- Assist customers with product training and education to ensure they are using our equipment safely and effectively.
- Collaborate with engineering teams to identify and resolve product issues and improve overall product quality.
- Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
Requirements:
- 3+ years of experience in a technical support or field service role.
- Strong knowledge of aerial work platform products and equipment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience working in a fast-paced, dynamic environment.
- Knowledge of construction equipment and industry standards.
- Ability to travel up to 70% of the time.
About Terex:
Terex is a global manufacturer of materials processing and aerial work platform products and services. We are committed to providing our customers with the highest level of quality, safety, and customer service. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
Equal Opportunity Employer:
Terex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and welcoming work environment that values diversity, equity, and inclusion.
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