Blood Bank Technical Support Specialist

2 weeks ago


Clearwater FL USA, United States Soft Computer Consultants Full time
Job Title: Blood Bank Technical Support Specialist

We are seeking a highly motivated and detail-oriented Blood Bank Technical Support Specialist to join our team at Soft Computer Consultants. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients in the Blood Bank and Donor areas.

Key Responsibilities:
  • Provide technical support and troubleshooting for system critical or non-complex application issues related to Blood Bank or Donor areas.
  • Document new tasks into the Case Management System (STAR/TMS) and perform simple troubleshooting of system issues or non-complex application issues using provided tools.
  • Alert appropriate SCC staff of client system critical conditions and redirect tasks to other technical departments upon completing preliminary investigation.
  • Escalate tasks to appropriate Lead Technical Support Analyst or Technical Support Specialist per Departmental and Support guidelines.
  • Identify commonly reoccurring system issues and report this to the Team Manager or designee.
  • Assist with projects as assigned by the Team Manager and perform other duties as assigned.
Requirements:
  • An Associate's or Bachelor's degree in any healthcare or information technology is highly desirable.
  • Minimum 1 year working in a Hospital involved in specimen processing, phlebotomy or lab assistant for the areas of Blood Bank, Donor, Immunohematology, Chemistry, Hematology, Serology, Microbiology, Histology or Cytology.
  • Previous experience in a service-related field, clinical laboratory, or related computer position also desirable.
Skills:
  • Proficient in the use of a PC and GUI applications such as Windows and MS Office.
  • Training in Laboratory Information Systems (LIS) or Computer Science desirable.
  • Analytical and problem-solving ability, ability to work independently, and excellent communication skills (oral and written).

No travel is required for this position.



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