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Product Support Specialist

1 month ago

Miami FL USA, United States Aroma360 Full time
About Aroma360

A boutique Scent Marketing and Branding company that specializes in providing high-quality essential oil-based scenting solutions to businesses and individuals worldwide.

Job Summary

We are seeking a skilled Product Support Specialist to join our team at Aroma360. As a key member of our customer service team, you will provide exceptional support to our clients, troubleshooting technical issues, and providing product guidance to ensure a seamless experience.

Key Responsibilities
  • Respond to customer inquiries via email, phone, or chat, providing timely and effective solutions to their queries.
  • Analyze customer complaints, diagnose the cause of the issue, and provide solutions to resolve the problem.
  • Provide product guidance to customers, educating them on how to use our products effectively and maximize their potential.
  • Document support interactions, maintaining accurate records to help improve the support process.
  • Collaborate with other teams, such as development, quality assurance, and product management, to provide feedback on product issues and suggest improvements.
Requirements
  • Bilingual - English and Spanish, both written and verbal, is a plus.
  • Experience in troubleshooting technical support questions over the phone, email, and chat.
  • Experience working with luxury products is highly preferred.
  • Polished professional with an outgoing phone presence.
  • Ability to adapt to change in a fast-paced environment.
  • Retention and escalation skills are a plus.
  • Ability to stay calm and professional under pressure.
  • CRM experience, Salesforce a plus.
  • Impeccable email etiquette.
  • Organized and tech-savvy.
  • Working knowledge of Microsoft Outlook, Excel, Word, and Adobe.
What We Offer
  • $16-$16.50 per hour based on experience.
  • Bonus potential.
  • Paid training.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Employee product discount.
  • Beautiful, modern office.
  • Company-wide recognition.
  • Amazing growth environment and fun culture.
Benefits
  • Comprehensive health coverage, including dental and vision insurance.
  • Life insurance.
  • Paid time off.
  • Access to a 401(k) plan.
  • Employee discount.
  • Opportunities for paid training.
  • Fun and exciting company events.

Aroma360 is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.