Customer Support Agent

18 hours ago

Clearwater FL USA, United States AnyDesk Full time
About Us

At AnyDesk, we're on a mission to revolutionize the way software technology and global connectivity shape our society. Our platform technology is designed to reinvent the internet, and we're looking for talented individuals to join our customer-facing team.

Job Summary

We're seeking a highly motivated and results-driven Customer Support Agent to provide exceptional customer experiences and drive revenue growth through their interactions. As a key member of our international team, you'll work collaboratively to achieve common goals and objectives.

Key Responsibilities
  • Handle inbound customer calls professionally and efficiently, addressing inquiries, troubleshooting issues, and providing timely resolutions.
  • Assist customers in navigating our products, services, and online platforms.
  • Document customer interactions and feedback for continuous improvement.
  • Provide product information and benefits to potential customers, converting inquiries into sales.
  • Stay up-to-date on product features, updates, and industry trends to provide accurate information to customers.
  • Collaborate with the sales and product teams to enhance product knowledge and effectively communicate value propositions.
  • Maintain accurate and up-to-date records of customer interactions, sales, and relevant metrics.
Requirements
  • Strong ability to listen attentively, apply logic and reason, follow-through, and possess a can-do attitude.
  • Excellent communication skills, both written and verbal.
  • Easy to work with and possess strong interpersonal skills.
  • 1 year of experience in Customer Support or Sales roles is a plus.
  • Strong customer-centric mindset and familiarity with CRM systems.
  • Adaptability and resilience in a fast-paced environment.
  • Basic computer skills and proficiency in using sales-related software.
  • Excellent written and verbal communication skills in English are mandatory, with any other languages being a plus.
What We Offer
  • Flexible working hours.
  • Potential for personal and professional development.
  • A fun, creative, and supportive team environment.
  • Be part of a fast-growing company with opportunities for advancement.

Are you ready to take on exciting tasks in an agile work environment with a professional and collegial atmosphere? Apply now to join our team at AnyDesk. Your contact person is Jacob Martin, Talent Acquisition Specialist.

AnyDesk is an equal opportunities employer, committed to providing a fun atmosphere to work in and offering opportunities for growth and development. We welcome applications from individuals who enrich our team and provide equal opportunities to all, regardless of age, gender, sexual orientation, disability, civil status, religion, or ethnicity.

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