Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Danfoss. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, OEMs, and internal teams.
Key Responsibilities:- Provide technical support via email, phone, and TeamViewer for customers and OEMs.
- Diagnose and repair Turbocor compressors using fault logs, event logs, and compressor recordings.
- Identify spare part compatibility and track issues for visibility to Quality and Reliability departments.
- Provide customer support via OEM factory or site visit, accompanied by an OEM representative.
- Review OEM submitted Incident Reports and determine product warranty status.
- Conduct monthly OEM and Contractor training courses on technical aspects of Danfoss products.
- Develop and maintain technical documentation, including service manuals and spare parts manuals.
- High School Diploma or GED.
- EPA 608 Universal Refrigerant Certification.
- 8-10 years of commercial HVAC experience in servicing, commissioning, and maintaining chiller sets.
- Strong understanding of vapor compression cycle and principles.
- Fundamental knowledge of Modbus control system and applications.
- HVAC Certification from an accredited Technical Trade School.
- Ability to speak effectively before a group of people.
- Valid passport for international travel.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our innovative engineering dates back to 1933, and we are a family-owned company employing over 25,000 people in more than 100 countries.
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