Training Specialist

2 weeks ago


Grant, Oklahoma, United States Choctaw Nation of Oklahoma Full time

Position Type: Full Time

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Salary: $56,500.00 Annually

Wage Access: Weekly Earned Wage Access available

Role Overview: The Operations Training Specialist is responsible for providing comprehensive training support for all gaming and hospitality staff in the South Region. This role ensures that every team member possesses the necessary skills to excel in their roles and deliver outstanding guest service. You will report directly to the Training Manager.

Key Responsibilities:

  1. Develop and implement training programs for both managers and staff to guarantee a high level of proficiency in all operational procedures.
  2. Instruct on essential safety measures, hospitality standards, and compliance with both company and regulatory requirements.
  3. Ensure adherence to departmental standards and company policies.
  4. Maintain training databases and generate statistical reports to assess the effectiveness of training initiatives for new hires and ongoing employee development.
  5. Identify training needs, prepare instructional materials, and facilitate engaging presentations.
  6. Deliver motivational training sessions utilizing various methodologies for both individual and group settings.
  7. Oversee compliance with MICS, TICS, and SOPS; conduct certification training as necessary.
  8. Collaborate with venue management to address issues and communicate concerns and successes to the Operational Training Department in a timely manner.
  9. Perform additional duties as assigned.

Qualifications:

  • Bachelor's Degree in Business, Hospitality, or a related field, or four years of relevant experience.
  • Ability to maintain a CNGC License.
  • Proven experience in developing training plans.
  • Experience in delivering training programs to diverse group sizes, including large audiences.
  • Minimum of two years of training experience.
  • Background in hospitality operations.
  • Must be eligible to obtain an Oklahoma ABLE license and Gaming License.

About the Choctaw Nation: The Choctaw Nation is the third-largest Native American tribe in the United States, comprising over 200,000 members and employing more than 11,000 individuals. With a rich history and a commitment to fostering growth and prosperity, the Choctaw Nation embodies the spirit of faith, family, and culture.

Benefits:

  • Complimentary gym membership
  • Access to an employee health clinic at no cost
  • Free meals for casino and resort staff
  • Weekly earned wage access for hourly employees
  • Pet insurance options
  • Paid vacation and sick leave
  • Comprehensive medical, dental, and vision coverage
  • 401(K) plan with company matching
  • Tuition reimbursement for college education
  • Short-term and long-term disability coverage, along with family leave
  • Employee assistance programs
  • Prescription program for employees
  • CNO Paid Life Insurance
  • Telehealth services
  • On-site dental clinics
  • On-site mammogram services
  • Free monitoring for diabetes and hypertension
  • Concierge benefits program
  • Wellness initiatives that reduce health insurance costs
  • Maternity care program

Note: Benefits are subject to employment classification.

The Choctaw Nation has been recognized as a leading employer, receiving accolades for its commitment to diversity and employee satisfaction.



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