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Customer Relationship Specialist II

2 months ago

Grant Park, Illinois, United States Midland States Bank Full time
Job Overview

At Midland States Bank, we recognize that base salary is just one aspect of our comprehensive Total Rewards program. The specific compensation for this role is influenced by various factors including education, skills, internal equity, and experience. This position also offers additional financial incentives such as short-term bonuses and potential long-term rewards like stock options. Benefits include extensive healthcare coverage, wellness programs, paid family leave, and generous vacation time. Our Total Rewards package also features banking benefits, an Employee Stock Purchase Plan, a 401K plan with company matching, and opportunities to engage in our Non-Qualified Deferred Compensation plan. Eligibility for incentives and benefits may vary.

Position Summary

The Universal Banker II role is pivotal in providing exceptional customer experiences to both existing and prospective clients. Individuals in this position are expected to demonstrate strong communication abilities and possess advanced knowledge of the financial products and services available. This role involves identifying opportunities for referrals that lead to outstanding customer service outcomes.

Key Responsibilities

  • Actively seeks to enhance customer relationships to meet both personal and branch objectives.
  • Effectively drive sales through relationship building, superior service, and in-depth product knowledge. Monitor and track sales and opportunities using customer information systems.
  • Maintain a comprehensive understanding of personal banking products, trusts, HSAs, IRAs, and business services.
  • Skilled in non-real estate secured lending practices.
  • Possess a solid understanding of real estate secured lending.
  • Expert in assessing consumer needs through needs-based inquiries to foster and deepen customer relationships.
  • Refer clients to our banking partners, utilizing skills acquired through internal sales training.
  • Meet or surpass personal and team sales targets.
  • Exhibit strong decision-making capabilities and conduct sales activities with minimal supervision.
  • Engage in onsite customer visits to promote the Perks at Work Program and Merchant Services.
  • Participate in outbound teleconsulting to strengthen and expand existing client relationships.
  • Accurately process customer transactions while ensuring security against fraud.
  • Involve in community groups or events to create networking opportunities.
  • Engage in bank-sponsored community initiatives.
  • Provide training and mentorship to new hires on teller and/or banking systems.
  • Actively participate in weekly team meetings and one-on-one coaching sessions.
  • Serve as a backup Universal Banker II at various Midland States Bank locations as needed.
  • Exemplify and promote Midland States Bank's core values that underpin our organizational culture.
  • Complete all assigned training activities in a timely manner.
  • This role may require occasional travel for training and team meetings, as well as periodic travel to various locations as necessary.
  • May necessitate working in a Midland office to ensure effective collaboration and support for both internal and external customers.
  • Adhere to all relevant regulations, including the Bank Secrecy Act (BSA).
  • Perform other duties as assigned.

Qualifications

Education/Experience:

  • 1-2 years of relevant experience in the financial services sector.
  • Demonstrated background in sales and customer service.
  • This position requires registration with the National Mortgage Licensing System (NMLS) in accordance with the S.A.F.E. Act of 2008.


Physical Requirements:

  • Ability to stand for extended periods.
  • Capacity to lift and transport coin and currency bags as needed (weighing between 25lbs and 50lbs).

Preferred Qualifications:

  • Multilingual candidates are encouraged to apply.

Core Competencies:

  • Business acumen
  • Encourages innovation
  • Achieves results
  • Makes informed decisions
  • Acts as a brand ambassador
  • Collaborates effectively
  • Communicates clearly
  • Focuses on customer needs
  • Demonstrates authenticity
  • Exhibits emotional intelligence
  • Commits to personal development
  • Shows flexibility and adaptability

At Midland States Bank, we believe that bringing our authentic selves to work fosters a happier, more confident, and more engaged workforce, ultimately benefiting our customers and our organization. We are proud to be an Equal Opportunity and Affirmative Action employer, committed to recruiting, employing, training, compensating, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are seeking a place to grow, we encourage you to consider Midland States Bank, where you belong.

This job description does not constitute a contract for employment.

Compensation Details: $17-$17 Annual Salary