Community Support Advocate

1 week ago

Washington, Washington, D.C., United States My Sister's Place Full time
Job Overview

Position Summary

The Community Support Advocate within the Family Re-housing and Stabilization Program (FRSP) is essential in delivering comprehensive case management services to individuals impacted by domestic violence and related adversities. This full-time role, reporting to the Community Advocate Supervisor, is based in the District of Columbia and involves building relationships, crisis management, assisting clients in securing housing and vital services, and maintaining detailed records of case activities.

This position also requires the development of personalized service plans and financial budgets, conducting regular assessments, and making suitable referrals to meet clients' social, environmental, medical, and emotional needs. Active community engagement, organizing workshops, collaborating with local service providers, and participating in interdisciplinary team discussions are crucial aspects of this role. The position demands a high level of data entry accuracy and efficiency, playing a significant part in helping individuals and families attain stability and self-sufficiency.

This is a hybrid role, necessitating in-office presence at least 1-2 days per week, with the majority of time dedicated to in-person client visits throughout the D.M.V. area.

About My Sister's Place

My Sister's Place is a dedicated community of staff, volunteers, and advocates focused on eliminating domestic violence. As the oldest domestic violence shelter in DC, we have been a foundational element in the district's response to this critical public health challenge since 1979. MSP uniquely provides a continuum of care from emergency shelter to transitional and permanent housing. Our skilled team of case managers and residential counselors offers clinical counseling, case management, and a wide range of services to empower survivors to heal and thrive. MSP also engages in training, case consultation, and advocacy to mobilize communities against violence and abuse.

Key Responsibilities

Client Support and Case Management

  • Deliver in-person intensive case management services to individuals affected by homelessness and trauma, ensuring a minimum of two in-person meetings monthly.
  • Work collaboratively with clients to formulate detailed service plans and financial budgets, conducting monthly evaluations.
  • Assess the strengths and needs of individuals and families in accordance with the intervention strategy.
  • Facilitate appropriate referrals to address various social, environmental, medical, and emotional challenges.
  • Manage crisis situations effectively, intervening to resolve immediate issues.
  • Assist clients in accessing housing, employment, financial aid, and other essential services.

Record-keeping and Reporting

  • Input and maintain data, documents, and time-sensitive case activity notes in electronic case management systems.
  • Become proficient in using DHS databases, including HMIS, StepTool, CATCH, and FRSP Oversight Portal.
  • Maintain statistical data reflecting the clients served and the types of activities performed in service delivery.
  • Prepare various reports, including monthly updates for the Program Director.

Community Engagement and Coordination

  • Collaborate in creating workshops on financial literacy, housing options, and other pertinent topics, encouraging client involvement.
  • Partner with local service providers to meet individual client needs.
  • Engage in interdisciplinary team meetings.
  • Attend weekly supervision, staff meetings, and other assigned meetings/committees.

Supervision and Training

  • Assist in training and supervising volunteers as necessary.
  • Perform additional duties as assigned.

Additional Requirements

  • Complete mandatory annual training sessions, with additional training as required.
  • Submit to annual background checks, drug tests, and other necessary assessments.

Qualifications

  • Bachelor's degree in Social Work, Psychology, Sociology, Counseling, or related fields.
  • Thorough understanding of human behavior dynamics and the complexities of domestic violence.
  • Ability to work effectively with diverse populations; bilingual in Spanish is advantageous.
  • Professional demeanor with the capacity to maintain client confidentiality and navigate challenging situations diplomatically.
  • Valid driver's license and reliable transportation.
  • Minimum of two years of experience in case management services (internship experience included).
  • Must possess a DC social work license upon hire.
  • At least two years of experience working with individuals who have experienced trauma, with a preference for those with a background in domestic violence support.

Benefits

My Sister's Place is dedicated to the well-being and professional development of our employees, offering a comprehensive benefits package that includes:

  • Health, Dental, and Vision Insurance: Comprehensive coverage for your health and wellness needs.
  • Life Insurance: Basic life insurance with additional voluntary options available.
  • Paid Time Off (PTO): Start with 15 days of PTO annually, accrued throughout the year.
  • Sick Leave: 15 days of sick leave annually to support your health needs.
  • Additional PTO: Enjoy quarterly mental health days, your birthday off, and extra PTO during summer months.
  • 401(k) Plan with Match: Access to a 401(k) plan with employee contributions matched up to 3%.
  • Parental Leave: 12 weeks of parental leave.
  • Sabbatical: One month of paid sabbatical after five years of service.
  • Holidays Off: Major holidays off, including the week between Christmas and New Year's.
  • Employee Assistance Program (EAP): Access to a comprehensive EAP for mental, emotional, and financial support.
  • Wellness and Professional Development Reimbursement: Reimbursement for wellness and professional development expenses.

Core Values

At MSP, we are guided by our core values, which inform our actions and decisions. We seek candidates who share our commitment to these values:

  • Professionalism, Integrity, and Excellence: Uphold the highest standards of professionalism and ethical conduct.
  • Wellness and Self-care: Promote and model self-care practices for yourself and clients.
  • Person-centered and Trauma-informed Services: Employ a client-focused approach that recognizes individual needs.
  • Trust, Transparency, and Respect: Foster a safe and respectful environment for clients and colleagues.
  • Intentional and Passionate Service Delivery: Dedicate yourself to making a meaningful impact on clients' lives.

My Sister's Place is an Equal Employment Opportunity employer, providing equal opportunities to all employees and applicants, and prohibiting discrimination and harassment of any kind.

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