Internal Communications Coordinator

2 weeks ago

Washington, Washington, D.C., United States CAVA - Support Center Full time
Job Overview

Company Overview:

At CAVA, we are dedicated to making healthy eating enjoyable and accessible every day. Our Mediterranean roots inspire us to prioritize authenticity, curiosity, and excellence in all our endeavors. Together, we are striving for something significant.

  • Our Core Values:
  • Generosity First, Always: We approach our work with kindness, believing that our best outcomes arise from serving others.
  • Constant Curiosity: We are committed to learning, growing, and exploring beyond the obvious.
  • Act with Agility: We embrace change as a constant and adapt accordingly.
  • Passion for Positivity: We start each day with warmth and optimism.
  • Collective Ambition: Our high aspirations are achieved through teamwork and shared purpose.

Role Summary:

The Operations Communications Specialist will play a crucial role in implementing the internal communications strategy crafted by the Operations Integration team. This position involves collaborating across departments to ensure that operational messaging is clear and consistent throughout all internal communication platforms, contributing significantly to the success of our operations.

Key Responsibilities:

  • Develop and tailor messages and materials for internal stakeholders, collaborating closely with various Support Center Teams, including FSQA, Tech, Supply Chain, Marketing, Customer Experience, Development, and People + Culture.
  • Assist the Ops Integration Team in executing both planned and spontaneous communications to Operations.
  • Coordinate with other Support Center Teams to convey essential messages and evaluate the effectiveness of communications through key performance indicators.
  • Partner with Learning and Development to facilitate in-person and virtual training sessions for seasonal recipe launches and other initiatives.
  • Continuously enhance restaurant resources such as posters, recipe cards, and job aids in collaboration with Learning and Development.
  • Establish and maintain a feedback mechanism for operational communications.
  • Collaborate with the communications team on executive-level writing and messaging.
  • Promote CAVA's mission, values, and competencies through the in-restaurant experience.
  • Adhere to policies and procedures that support a service-oriented mindset.
  • Manage expectations regarding timelines across teams and fulfill responsibilities accordingly.
  • Build trust with Team Members and Managers by consistently embodying CAVA's values.
  • Demonstrate discipline in maintaining consistent performance, communication, and attitude in daily tasks.
  • Actively engage in departmental contributions to achieve company objectives.
  • Acknowledge the emotional investment each Team Member has in both personal and organizational success.

Qualifications:

  • Minimum of 2 years of experience in corporate communications, public relations, or a related field.
  • Proven track record in creating clear, compelling, and on-brand messaging and materials.
  • Demonstrated ability to design and manage effective communication initiatives.
  • Exceptional written, verbal, and visual communication skills, showcasing clarity of thought and the ability to influence with an appropriate tone.
  • History of collaboration and maintaining positive relationships with multiple internal partners.
  • Passionate, dedicated, and eager to learn, with a foundation of kindness, honesty, and integrity.
  • Highly organized, efficient, and detail-oriented, capable of balancing multiple priorities in a dynamic environment.
  • Familiarity with various desktop publishing and design software (Adobe InDesign, Publisher, WordPress, Canva, PowerPoint, Illustrator, etc.).
  • Innovative in finding new and creative ways to communicate effectively.
  • Data-driven, with a focus on measuring results and developing ROI for each project.
  • Strong time management skills and organizational abilities.
  • A passion for food, people, and storytelling.
  • Preferred: Proficiency in Spanish, a bachelor's degree in communications, English, PR, journalism, marketing, or a related field.
  • Experience with project management software such as Monday.com.
  • Willingness to travel up to 20%.

Physical Requirements:

  • Ability to maintain a stationary position to operate a computer and other office equipment.
  • Must be able to identify, analyze, and assess details.
  • Occasional ability to move or transport items weighing up to 50 pounds may be required for certain positions.
  • Effective communication skills to exchange information accurately.
  • Ability to navigate and support ordinary restaurant or food production operations as applicable.
  • Capacity to work in a constant state of alertness and in a safe manner.

What We Offer:

  • Competitive salary, plus bonus and long-term incentives.
  • Early Wage Access.
  • Unlimited PTO, paid parental leave, and opportunities to give back to the community.
  • Comprehensive health, dental, vision, telemedicine, and pet insurance options.
  • 401k enrollment with CAVA contribution.
  • Company-paid STD, LTD, Life, and AD&D coverage for salaried positions.
  • Complimentary CAVA meals.
  • Casual work environment.
  • The chance to be part of a rapidly growing brand.
  • All employees are eligible for benefits effective the 1st of the month following 30 days of service.
  • Please note that visa sponsorship is not available.

*Indicates qualifying eligible positions only.

CAVA – Embracing a culture, not just a concept.

As an equal opportunity employer, CAVA welcomes applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information, or any other characteristic protected by federal, state, or local law. This job description is not intended to be a comprehensive list of all duties and responsibilities, and such duties may change without notice.

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