Senior Patient Services Representative
1 day ago
OU Health is seeking a highly skilled and experienced Senior Patient Services Representative to join our team at the Women's Pelvic & Bladder Health Clinic.
Job Summary:The Senior PSR will be responsible for coordinating schedules of patients in and out-patient clinics, providing clerical assistance, and ensuring the smooth operation of the facility. This role requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Coordinate patient schedules, either by telephone or in person
- Provide information about clinic operations and answer telephone calls
- Prepare and enter healthcare providers' schedules into the computer
- Coordinate schedules as directed to patients requiring multiple services
- Ensure the resident and faculty signatures are on the encounter form and chart
- Prepare encounter forms and billing packets for patients to be seen
- Balance and close cash box daily
- Prepare ancillary forms for other services
- Pull patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart
- Copies medical records for patients and other providers or facilities
- Secure charts that have been sent to storage that are needed in the clinic
- Request medical records from other facilities
- Talk to patients about financial accounts
- Verify insurance eligibility and primary care physicians for patients
- Secure referrals from PCPs for HMO patients to be seen in the clinic
- Log mail receipts according to University policy
- 5 years of experience in customer service, including at least 6 months in a clinical environment
- Proficient with the use of Microsoft Office tools
- Customer Service skills
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.
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