Senior Patient Services Representative

1 day ago


Oklahoma City, Oklahoma, United States OU Health Full time
Job Title: Senior PSR

OU Health is seeking a highly skilled and experienced Senior Patient Services Representative to join our team at the Women's Pelvic & Bladder Health Clinic.

Job Summary:

The Senior PSR will be responsible for coordinating schedules of patients in and out-patient clinics, providing clerical assistance, and ensuring the smooth operation of the facility. This role requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Coordinate patient schedules, either by telephone or in person
  • Provide information about clinic operations and answer telephone calls
  • Prepare and enter healthcare providers' schedules into the computer
  • Coordinate schedules as directed to patients requiring multiple services
  • Ensure the resident and faculty signatures are on the encounter form and chart
  • Prepare encounter forms and billing packets for patients to be seen
  • Balance and close cash box daily
  • Prepare ancillary forms for other services
  • Pull patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart
  • Copies medical records for patients and other providers or facilities
  • Secure charts that have been sent to storage that are needed in the clinic
  • Request medical records from other facilities
  • Talk to patients about financial accounts
  • Verify insurance eligibility and primary care physicians for patients
  • Secure referrals from PCPs for HMO patients to be seen in the clinic
  • Log mail receipts according to University policy
Requirements:
  • 5 years of experience in customer service, including at least 6 months in a clinical environment
  • Proficient with the use of Microsoft Office tools
  • Customer Service skills
What We Offer:

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.



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