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Senior Patient Services Representative

2 months ago


Oklahoma City, Oklahoma, United States OU Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior PSR to join our team at OU Health. As a Senior PSR, you will play a critical role in ensuring the smooth operation of our clinic, providing exceptional patient care, and maintaining accurate records.

Key Responsibilities
  • Schedule patient appointments and coordinate clinic operations
  • Provide information about clinic operations and procedures
  • Obtain and update patient demographics, insurance information, and medical records
  • Answer phone calls, distribute messages, and prepare encounter forms and billing packets
  • Coordinate schedules, check in and check out patients, and balance cash boxes
  • File and organize patient charts, prepare inactive charts for storage, and maintain log of charts in storage
  • Secure referrals, verify insurance eligibility, and collect and verify proof of income
  • Communicate with patients, coworkers, and external parties in a professional manner
  • Perform related work as required
Requirements
  • 1.5 years of experience in customer service, including at least 6 months in a clinical environment
  • Good verbal and written communication skills, customer service skills, and interpersonal skills
  • Proficient with Microsoft Office tools
What We Offer

OU Health is an equal opportunity employer offering a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We value our employees and strive to create a work environment that promotes professional growth and development.