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Senior Patient Services Coordinator

2 months ago

Oklahoma City, Oklahoma, United States University of Oklahoma - Information Technology Full time
Job Title: Senior Patient Services Representative

We are seeking a highly skilled and experienced Senior Patient Services Representative to join our team at the University of Oklahoma. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our outpatient clinic.

Job Summary:

The Senior Patient Services Representative will be responsible for coordinating patient schedules, providing clerical assistance, and ensuring the efficient operation of the clinic. This role requires excellent communication and organizational skills, as well as the ability to multitask and meet deadlines.

Key Responsibilities:
  • Coordinate patient schedules and provide clerical assistance to ensure the smooth operation of the clinic.
  • Answer telephones and document patient information.
  • Obtain patient demographics and update patient records.
  • Prepare and enter healthcare provider schedules into the computer.
  • Coordinate schedules for patients requiring multiple services.
  • Greets patients and schedules appointments.
  • Balance and close cash box daily.
  • Prepare ancillary forms and documents.
  • May prepare and type daily deposits.
  • Print and fax physician schedules to offices.
  • Pull patient charts for appointments or to file lab, x-ray, hospital information, or other information into the chart.
  • Copies medical records for patients and other providers or facilities.
  • Files patient charts.
  • Prepares inactive patient charts for storage and maintains log of charts in storage.
  • Secures charts that have been sent to storage that are needed in the clinic.
  • Replaces torn charts with new covers.
  • Makes up new patient charts and/or packets of information.
  • Requests medical records from other facilities.
  • Triage perspective patients.
  • Discuss financial accounts with patients.
  • Verify insurance eligibility and primary care physicians for patients.
  • Secure referrals to other providers for HMO patients.
  • Secure referrals from PCPs for HMO patients to be seen in the clinic.
  • Collect and verify proof of income to determine sliding scale discount.
  • Collaborate with dental students.
Requirements:
  • High School Diploma or GED.
  • 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer-service role.
Preferred Qualifications:
  • Prior dental office experience.
Skills:
  • Customer service.
  • Ability to communicate verbally and in writing.
  • Ability to resolve problems in a timely manner.
  • Proficient with Microsoft Office Suite (Word, Excel, and Outlook).
  • Ability to multitask and meet deadlines.
  • Ability to maintain patient confidentiality.
  • Ability to enhance professional growth and development through in-service meetings and education programs.
Working Conditions:
  • Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion.
  • Environmental: Office Work Environment.
Why You Belong at the University of Oklahoma:

The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.