Service Appointment Coordinator

2 days ago


Glen Allen, Virginia, United States Richmond Ford West Full time
Service Appointment Coordinator

Richmond Ford West is seeking a highly motivated and detail-oriented Service Appointment Coordinator to join our team. As a Service Appointment Coordinator, you will be responsible for scheduling service appointments, answering customer inquiries, and providing exceptional customer service.

Key Responsibilities:
  • Schedule service appointments for both Richmond Ford Lincoln and Richmond Ford West
  • Answer inbound phone calls to set appointments or transfer to the correct party
  • Make outbound calls to confirm next-day appointments and create service appraisals for the sales floor
  • Verify online scheduled appointments
  • Answer inbound website chats
  • Call customers to schedule recalls
  • Communicate effectively with the parts and service departments
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and ability to prioritize tasks
  • Availability to work full-time, including Saturdays
  • Authorized to work in the USA
What We Offer:
  • Competitive hourly rate of $15
  • On-site phone and system training
  • Commission opportunities based on service appraisals performed and sold by the sales floor
  • Career growth opportunities
Why Work at Richmond Ford West?
  • Top-performing Business Development Center in the nation
  • Awarded "Dealer of The Year" by Time Magazine
  • Voted "Best Place to Work" by the Richmond Times Dispatch based on employee feedback
  • State-of-the-art facilities and a family-owned organization that promotes within


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