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Patient Service Representative

2 months ago

Glen Allen, Virginia, United States US Derm Support Roles Full time
Overview

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. This part-time position will work Tuesday-Thursday, 8:00a-5:00p, and is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Responsibilities
  • Performs opening and closing clinic duties
  • Greets patients, checks in for appointments and verifies insurance
  • Scans documents into electronic health record
  • Maintains tidiness of waiting area and reception counter throughout the day
  • Checks schedules for added, canceled and no-show appointments throughout the day
  • Schedules follow up appointments as needed
  • Responds to designated tasks in the electronic health record
  • Orders clinic office supplies
  • Sells and tracks cosmetic products
  • Distributes mail
  • Prepares for next day scheduled appointments
Qualifications
  • High school diploma or equivalent is required
  • 1-2 years of recent medical office experience or in a similar capacity is preferred
  • Proficient in basic computer functions
  • Ability to learn new software quickly
  • Excellent customer service, communication and organizational skills
  • Ability to operate standard office equipment
  • Ability to type a minimum of 40 wpm is preferred
  • Attention to detail
  • Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
  • Ability to respond positively to constructive feedback and direction from supervisors
  • Professional appearance and manner at all times
  • Friendly, cheerful, tactful, and polite demeanor, and compassionate and caring in dealing with others
  • Ability to maintain confidentiality of information